What do you think?
Rate this book
A+ Guide to Software: Managing, Maintaining, and Troubleshooting
Written by best-selling PC repair author and educator Jean Andrews, the fifth edition of A+ GUIDE TO SOFTWARE: MANAGING, MAINTAINING, AND TROUBLESHOOTING maps fully to CompTIA's 2009 A+ Exam objectives. This full-color guide is the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer hardware and software. At the same time, it prepares readers to successfully pass the software portions of the A+ 220-701 and 220-702 exams. The new edition is formatted to support any teaching or learning style and course format, featuring an essentials-to-practical organization within each chapter and inclusion of tabs distinguishing exam content. Further content and live demonstrations with Jean Andrews are available on the accompanying CD, making this new edition a total solution for PC repair.
- GenresEducation
704 pages, Hardcover
First published July 1, 2002
6 people are currently reading
54 people want to read
About the author
Jean Andrews
227 books2 followersThere is more than one author by this name on Goodreads.
Ratings & Reviews
Friends & Following
Create a free account to discover what your friends think of this book!
Community Reviews
Displaying 1 - 4 of 4 reviews
January 6, 2023
Even though the CompTIA A+ exam objectives changed in 2006 from the old version of hardware and software, that is still the way that most people teach and learn the material. Therefore, this book and its companion volume CompTIA A+ Guide to Hardware cover all the material for the exams 220-601 A+ Essentials, 220-602 A+ IT Technician, 220-603 A+ Remote Support Technician and 220-604 Depot Technician.
These books have a number of great features. First is the exam objective map in the front cover of each book. It maps the exam objectives for each of the four exams to the chapters in the books. The second is the side marks, on each page; there are either green or blue sidebars marking what part of the page is for what exam, or if it is not. (See Image) The extensive Appendixes in this book include:
o Appendix A How an OS Uses System Resources
o Appendix B Introducing Linux
o Appendix C the Mac OS
o Appendix D Supporting Windows NT Workstation
o Appendix E CompTIA A+ Acronym
These are very helpful and really should be essential reading for certification exam prep. Both books also have an extensive glossary; each word that is in the glossary appears in blue in the text of the book. Now from here, the books become very different. This book comes with a supplemental CD with selftest software and other tools to help you in the course, and in an IT job. I keep all my Cert books in a shelf above my desk and reference at least 1 book a week.
The chapters covered in this book are:
1.Introducing Operating Systems
2.Installing Windows 2000/XP
3.Maintaining Windows 2000/XP
4.Supporting Windows 2000/XP Users and Their Data
5.Troubleshooting Windows 2000/XP Startup
6.Windows 9x/ME Commands and Startup Disk
7.Supporting Windows 9x/ME
8.PCs on a Network
9.PCs on the Internet
10.Securing your PC and LAN
11.Supporting Printers and Scanners
12.The Professional PC Technician
This book will be the basis of almost any IT role you will pursue. It is a great tool for your IT tool box. The instructor's version of the book has a different CD and they can generate testbank questions based upon each chapter. There are also supplemental PowerPoints for each chapter and review question answer charts. In IT. it is essential to have three key skills: to be able to research, to have a strong network of contacts to draw upon, and to know how to troubleshoot. These books hammer home the key steps to troubleshooting and give a good start to being a good researcher. I have had a few friends do A+ at other schools or with different books and found that those books were lacking compared to these two. Other resources for you to draw upon are the CompTIA IT Pro forums, the CompTIA Facebook group, the CompTIA Certification site and the CompTIA LinkedIn groups.
These books have a number of great features. First is the exam objective map in the front cover of each book. It maps the exam objectives for each of the four exams to the chapters in the books. The second is the side marks, on each page; there are either green or blue sidebars marking what part of the page is for what exam, or if it is not. (See Image) The extensive Appendixes in this book include:
o Appendix A How an OS Uses System Resources
o Appendix B Introducing Linux
o Appendix C the Mac OS
o Appendix D Supporting Windows NT Workstation
o Appendix E CompTIA A+ Acronym
These are very helpful and really should be essential reading for certification exam prep. Both books also have an extensive glossary; each word that is in the glossary appears in blue in the text of the book. Now from here, the books become very different. This book comes with a supplemental CD with selftest software and other tools to help you in the course, and in an IT job. I keep all my Cert books in a shelf above my desk and reference at least 1 book a week.
The chapters covered in this book are:
1.Introducing Operating Systems
2.Installing Windows 2000/XP
3.Maintaining Windows 2000/XP
4.Supporting Windows 2000/XP Users and Their Data
5.Troubleshooting Windows 2000/XP Startup
6.Windows 9x/ME Commands and Startup Disk
7.Supporting Windows 9x/ME
8.PCs on a Network
9.PCs on the Internet
10.Securing your PC and LAN
11.Supporting Printers and Scanners
12.The Professional PC Technician
This book will be the basis of almost any IT role you will pursue. It is a great tool for your IT tool box. The instructor's version of the book has a different CD and they can generate testbank questions based upon each chapter. There are also supplemental PowerPoints for each chapter and review question answer charts. In IT. it is essential to have three key skills: to be able to research, to have a strong network of contacts to draw upon, and to know how to troubleshoot. These books hammer home the key steps to troubleshooting and give a good start to being a good researcher. I have had a few friends do A+ at other schools or with different books and found that those books were lacking compared to these two. Other resources for you to draw upon are the CompTIA IT Pro forums, the CompTIA Facebook group, the CompTIA Certification site and the CompTIA LinkedIn groups.
January 19, 2017
A good guide and reference guide for the realm of technology and IT troubleshooting.
May 16, 2014
Once again a great reference book for the student or the self taught. This offers up the core concepts and is a great start for preparing for the A+ exam.
February 5, 2015
nothing
Displaying 1 - 4 of 4 reviews