Becoming a Conflict Competent Leader: How You And Your Organization Can Manage Conflict Effectively

by Craig E. Runde, Tim A. Flanagan

Becoming a Conflict Competent Leader combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies. The book underscores the importance for leaders to develop the critical skills they need to help them, their colleagues, and their organizations deal more effectively with conflict and move their organizations forward.

Genres: Leadership, Business, Nonfiction

217 pages, Hardcover

First published October 1, 2006

Reviews

[Andrea]

Long-ish and a little meandering, but a good primer on understanding how conflict develops and how to respond to it.

[Holly]

A little slow getting started but if you can get past the first few chapters, you’ll obtain several tips for managing conflict in the workplace. I’d also suggest that you read this book in conjunction with the book “Getting to Yes” by William Ury. Whereas “Getting to Yes” provides solid negotiating techniques, this book will help you to deal with the emotional aspects of a negotiation and how to address that when conflicts arise.

[Jill VanWormer]

/ Grad School Read / A lot of helpful thoughts on managing conflict. Another one I see myself referencing back to, especially the chapters on constructive and destructive behaviors.

[Ana-Maria M]

An intuitive book that covers the topic of conflict management in terms of personal impact . Understanding the conflict dynamics, what are your hot buttons, the triggers of our emotions, and what behaviours are the most frequent, preventing destructive responses and increasing the level of self awareness and self control are the key of fading a conflict even before letting it start.
All in all, it's a must-read for anyone who wants to lead or be part of a high-performing team, as building conflict competent teams educates leaders and team members in order to constructively cover the challenges faced during disagreements.

[Laura]

Helpful if you have conflict and want to learn to internalize and deal with yourself. Topics train you to look with in to change your approach with the hope that you change the outcomes. For example - it tells you not to focus on the negatives and to approach problems as opportunities to improve yourself. Very idealistic.