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Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes (The Morgan Kaufmann Series in Data Management Systems)
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Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes (The Morgan Kaufmann Series in Data Management Systems)

3.5  ·  Rating details ·  20 Ratings  ·  1 Review
Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is a part of his or her job.

In the wake of the dot-com collapse,
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Paperback, 529 pages
Published January 1st 2003 by Morgan Kaufmann (first published December 18th 2002)
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Steve Whiting
Feb 17, 2016 rated it liked it
The book characterises itself as ".. provid[ing] managers with an introduction to the concepts and techniques needed for business process change and to provide them with an overview of some of the options they will have...", and that's pretty much what it does. This edition is a little out of date - it pre-dates most of the enabling capability of the internet - but it generally strikes the right balance between business process concerns and the ability of IT to assist (or hamper) them.

So, a pret
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