Dealing with Difficult Participants: 127 Practical Strategies for Minimizing Resistance and Maximizing Results in Your Presentations

by CSP Bob Pike, Arch Dave

If you deal with difficult participants in your training sessions,you know the destructive effect they can have on their ownlearning, as well as on the group's learning process. This helpfulguide book provides you with the knowledge and skills needed todeal with almost any difficult participant.

You'll learn first how to identify the types of difficultparticipants, and then how to decide which technique (127 in all)is best suited for dealing with that individual. Finally, you'lllearn the steps of each technique and how to achieve maximumresults.

Learn to deal with "difficult participant" types such
* The Latecomer
* The Preoccupied
* The Introvert
* The Domineering . . . and more!

Don't let difficult participants get the best of you. Maximize thelearning potential in all your training sessions with Dealing withDifficult Participants!

130 pages, Paperback

First published October 3, 1997

Reviews

[Pen63 · Rating 3 out of 5]

This book would be great for beginners delivering professional learning and/or training. As a practiced presenter it is still great for refreshers and helps me “rethink” categories and sources of resistance.