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Leading with Cultural Intelligence: The New Secret to Success

3.92  ·  Rating details ·  226 ratings  ·  22 reviews
Why are some leaders able to create trust and negotiate contracts with Chinese, Latin Americans, and Germans all in the same day, while others are barely able to manage the diversity in their own offices? The answer lies in their cultural intelligence, or CQ. Packed with practical tools, research, and case studies, Leading with Cultural Intelligence breaks new ground, offe ...more
Hardcover, 220 pages
Published October 1st 2009 by AMACOM/American Management Association
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Alex Fazel
Oct 22, 2016 rated it liked it
IQ, EQ and now CQ due to our ever-changing global world. Cultural intelligence is a MASSIVE component to acquire in order to succeed with any culture.


The main concern I have with this book is the author spends way too much time and energy on WHY it's important... I assume that most people who are willing to PAY MONEY for it are already mostly sold on the significance of CQ. One chapter on the "why" is MORE than enough...


SKIP straight to chapter 4 and 5 because you can access
Hesham Wahby
Aug 21, 2013 rated it really liked it
The book is a great motivation to think about leadership in terms of a cultural context, whether that is national culture, organizational culture or nuances of culture within a society. It also gives some very good advice, and summary framework in which to approach the topic practically.

However, the 4-step Cycle tool at times feels a bit artificial, and that it is so obvious that it can apply to anything. This is not such a bad thing, as any good tool can usually be re-purposed in other contexts
Peter Kerry Powers
Jun 14, 2018 rated it really liked it
I used to tell students that whether they "liked" a book or were "interested" in a topic was utterly beside the point. The point of an education is to learn how to invest yourself, to find your way in, to practice the imaginative leaps that would be necessary to take interest and even to come to like or love something that you were unable to like at the beginning. Generally speaking, I think education is training in how to be a soul more open to possibilities, to increase both the range and dept ...more
Oct 02, 2019 rated it liked it
The middle of this book was top-notch and very useful. The beginning section was unnecessary - it was trying to sell people on the importance of Cultural Intelligence, but if you've already picked up the book to read or listen to, I don't think that's needed. And the ending was trying to sell the author's other products, and it dragged.

I would recommend not listening to this book, but reading it instead, so you can skip the beginning and end.

Also, listen to the author's series in the Great Cours
Aalok Gupta
Mar 25, 2017 rated it really liked it  ·  review of another edition
Simple and useful

- It explains CQ in a simple way with tools we can use
- Really useful for people who work with multiple nationalities
- Ticks most of the boxes for me who is Executive in an MNC dealing with multiple nationalities. Would have loved to have more examples about cultures.
Aug 29, 2019 rated it really liked it
Lots of good insights here, although the last 1/2 felt more like a sales pitch for his consulting services and assessment. The stages of Cultural Intelligence are well-defined and his reasoning for becoming culturally intelligent go beyond international travel.
Chesca Dizon
Aug 13, 2019 rated it really liked it
Shelves: work
Great read. Lots of examples and practical tips.
Nov 03, 2017 rated it really liked it
Shelves: business-reads
This was a very thorough, interesting, and research-based book! (And that's a hard combo to pull off.) I learned a lot + I'm glad I read it.
Byron Flores
Jun 10, 2020 rated it really liked it  ·  review of another edition
Libro sencillo de entender y con buenos consejos
Oct 19, 2018 rated it really liked it
Good book, but if you've read other books on the topic (such as Culture Map by Erin Mayer) you may find a lot of overlap. If you haven't read other such books, this is a great one to start on.
Affad Shaikh
Jul 05, 2013 rated it liked it
The book is a wonderful read for those who are in need of some help understanding how to maneuver through cultural exchanges. I for one found myself very interested in reading about Dr. Livermores interactions in international settings and the observations he made within those experiences. Most important, though, were his suggestions about those particular examples. Ranging from how Westerners don't understand other cultures and the impact that has on business to how things aren't as simple as a ...more
Apr 19, 2010 rated it it was amazing
Cultural intelligence is the new leadership requirement

The boundaries between countries and cultures blur more each day. After all, you can buy a Starbucks latte at the airport in Guam or Shanghai. Advances in communication, the Web and global expansion have made the world even smaller. But don’t be fooled, cautions consultant and trainer David Livermore. You can’t do business in São Paulo the same way as in Munich, even if you are drinking the same latte. Livermore doesn’t teach the customs and
Cynthia Kepler-Karrer
There is some quite helpful information in here, though it requires quite a bit of translating to a faith context. Also, in the midst of identifying multiple cultures that might have an effect on interactions, he fails to identify socio-economic cultures. In other words, the book assumes a middle to upper class audience as well as cross-cultural connections which will never breach the boundaries of socio-economic class, which is not at all the case for many of us in urban ministry. Finally, ther ...more
Glenn Williams
Sep 13, 2011 rated it really liked it
This is an easy to read, thorough book on Cultural intelligence (CQ), and why it is a must to develop in this area if you are interested in working in global management or cross-culturally.

Livermore presents a Four dimensional model of cultural intelligence:
• CQ Drive (Motivation) – Intrinsic, Extrinsic, Self-Efficacy
• CQ Knowledge (Cognitive) – Cultural systems, norms & values
• CQ Strategy (Metacognitive) – Awareness, Planning, Checking
• CQ Action (Behavioral) – Verbal, Nonverbal, Speech Acts

Jan 27, 2017 rated it liked it
Shelves: self-help
There's a lot of good stuff in this book, but it reads so much like over-zealous marketing and advertising that it got old. The first third was all about how important this is...yada, yada, yada. The second part told the good stuff and the last third was trying to convince the reader the purchase was not in vain.
Aug 11, 2013 rated it it was amazing
I loved the practical strategies and relatable examples of this book. It was a quick read with consistent application and interwoven strategies throughout. As I read this one, my highlighter was nearby...there are so many nuggets to pull out of this!
Aug 10, 2015 added it
Shelves: abandoned
PD with the faculty at work. Preface would have put me to sleep if his tone were less frantic.

We didn't finish it.
Merril Hope-brown
Sharon Noorman
Mar 11, 2012 rated it it was amazing
A must read for conducting business in a cross cultural global world. Livermore relates CQ in an easy to understand and adapt manner.
Aug 28, 2011 rated it really liked it
Informative and practical. I appreciate how it was detailed.
Mar 26, 2012 rated it really liked it
Good overview/framework for considering why cultural intelligence is important, and how you can increase awareness and develop better "CQ" over time.
Ali Crain
Jan 06, 2015 rated it it was amazing
Shelves: eloc
Lot of good info for those working or looking to work internationally or even with multicultural teams.
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DAVID LIVERMORE, PH.D., is president and partner at the Cultural Intelligence Center and a visiting research fellow at Nanyang Technological University in Singapore. He has done consulting and training with leaders in 100 countries and is the author of Leading with Cultural Intelligence (978-0-8144-1487-3).

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