Itil Foundation Handbook

by Ashley Hanna, John Windebank, Simon Adams

Now updated in line with the new 2009 syllabus, this reference revision guide, 'ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL' has been designed to help students sitting the ITIL V3 Foundation Exam. The title provides a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the process and functions in the lifecycle including value, scope, activities and metrics.

Genres: Business, Reference

190 pages, Paperback

First published November 1, 2008

Reviews

[Mark Healey]

Now out of date, so try and pick up one that matches the new syllabus

[Javier Sánchez]

Good way to know the most important things of ITSM. Each phase has been reviewed in detail (Strategy, Design, Transition, Operativo, CSI).