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Flawless Consulting: A Guide to Getting Your Expertise Used

3.99  ·  Rating details ·  2,082 ratings  ·  98 reviews
The second edition of the "consultant's bible" is here!

For over fifteen years, consultants--both internal and external--have relied on Peter Block's landmark bestseller, Flawless Consulting, to learn how to deal effectively with clients, peers, and others. Using illustrative examples, case studies, and exercises, the author, one of the most important and well known in his
Hardcover, Second Edition, 400 pages
Published September 29th 1999 by Pfeiffer (first published January 14th 1987)
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3.99  · 
Rating details
 ·  2,082 ratings  ·  98 reviews

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Aug 31, 2014 rated it it was ok
Since Goodreads lost my old review while trying to upload it, I'll give you this. I think Block focuses a lot more on being blameless as a consultant than on being effective. I agree in principle with lots of what he says, but the overarching idea was the downfall of this book in my eyes. I can't stand the kind of advice that admonishes well-paid experts to constantly deny their responsibility for the outcomes of projects and to distribute the blame for their projects by coercing everyone in the ...more
Don Massenzio
Aug 08, 2014 rated it really liked it
A number of years ago, I found myself without a job for the first time in my adult life. At 40, this was scary until I woke up one morning, created a subchapter-S corporation and became a consultant. This book, along with others by Peter Block, was a significant help in getting started and having the confidence to persevere for two years independently. Now I'm a consultant in a big four firm and the things I learned from this book still ring true.
Lars Plougmann
Feb 01, 2018 rated it really liked it  ·  review of another edition
This is an amazingly comprehensive "manual" to consulting. It covers techniques in detail while also discussing mindset and sharing recommendations.

The author's focus is on the process of consulting. The title is derived from this process view: If you followed the process, then you consulted flawlessly, regardless of the outcome. Therein lies a seed of humility: As consultants, we learn, advise, recommend, and encourage action - we do not have the power to guarantee outcomes.

For all the wisdom i
Apr 01, 2017 rated it liked it
Read it for work. Decent, relevant to the work we are doing, but not life changing.
Danielius (Debesyla)
Tokia nuobodi, kad net nebaigiau skaityti :/
Fred Rose
I picked up a public policy capstone class to teach this semester and this book was suggested for the students, who are doing consulting projects for government entities (cities, counties, state agencies, etc.). It's fine book, has good basic material and a website for checklists. My primary concern is it is way too expensive (over $60 for a hardcover) for pretty basic information. There isn't anything here you couldn't find elsewhere online.
Shyamashree Rudra
Apr 15, 2011 rated it really liked it
I have to admit that I really liked Peter Block's "Flawless Consulting". This book was originally written in 1978, and then revised in 1998. I expected the book to be dated and irrelevant, but it wasn't. The concepts that Block wrote about many years ago are still very much applicable today.
Having been a consultant for 6 years, I especially liked this book because it focuses on the style of consulting I like (or rather liked!) to do -- improving the capability of the client to find and implemen
Pamela Tucker
Apr 10, 2013 rated it it was amazing
So far so good, and I think this book is written for professionals who already have competencies for working with people in consulting. I also think if you want to read this book keep in mind this book has a companion book too! The Flawless Consulting Fieldbook & Companion A Guide To Understanding Your Expertise. Peter Block, who has focused attention on consulting skills, empowerment processes, and reclaiming our individuality.

As these books will guide a professional to know all the stages
Erin Kross
Apr 26, 2017 rated it did not like it
Scott Wozniak
Oct 03, 2017 rated it really liked it
I wish I could give this book five stars--is has that much good content. But it's so formal in style that it reads like a textbook. It's a really, really good textbook, though. If you're someone who helps other people solve problems, whether a traditional consultant or a coach, a teacher or even a leader, then this book has rich insights for you. Be patient and read slowly. Each paragraph has as much content as some chapters do in other books. It will be worth it.
Jan 15, 2016 rated it liked it  ·  review of another edition
Tremendous foundation of experience, but oddly longwinded and rather boring to read cover to cover. Probably much better to have listened to a lecture series by the author. True value probably first to appear when used as point of reference
Will Mosher
If you're already an experienced consultant I'm not sure how useful it would be, but it is a great overview/introduction to the field (and free of "execuspeak").
Jul 21, 2018 rated it it was ok  ·  review of another edition
Shelves: own-it, business
From the dust jacket: "Flawless Consulting affirms the notion that authentic behavior and personal relationships are the key to technical and business success." That's really the book in a nutshell. Not that that isn't a valuable insight. But you can save yourself a bunch of time by not reading the book, because the book mainly restates that premise over and over again using every combination of words the author could think of to say basically same thing.

The author makes the case that people ar
Jan 07, 2018 rated it really liked it
This review has been hidden because it contains spoilers. To view it, click here.
Jonathan Hardy
Jul 11, 2018 rated it really liked it
This is chalk full of great advice and approaches for any interaction where you have a body of work to produce for a client. I'll just share a few of my favorite sentiments:

"Seek for 'Power with' instead of 'Power over.'"

"If you cannot say 'no,' yes has little meaning."

"Manager reassurances do not help because it is a manages job to issue them."

When we come together with a group we put a lot of preparation into presentation but participation is an afterthought. This should be the reverse and par
Chris Esposo
Practical to a T, if you can get around the really bizarre reading style, this is a great first foray into contracting and independent consulting. Covers a lot of important topics like how to size a project and discuss contract deliverables, how to gather information when embedded in client space, and how to direct conversation productively and hear the "indirect messages" made by what is not often said.

Sort of like a guide to being shrewd in corporations. This would be helpful for people both i
Mar 16, 2018 rated it really liked it  ·  review of another edition
Shelves: od
As an organizational consultant, this book was enormously valuable to me and reflects quite a bit of what I see to be true in my work. Consulting is really the 'how' of my work, while organizational diagnosis is the 'what.' Diving into the process of partnering with clients to surface and reflect back challenges and opportunities is fascinating (yes, I am a nerd -- but anything that helps you take more of an objective look at your day to day can be!). Block also makes it approachable, if a bit r ...more
Wesley Zapellini
Feb 25, 2018 rated it really liked it
O conteúdo é valiosíssimo e foi resumido muito bem no apêndice (que pode servir como um guia de campo).
A leitura é densa e tive a sensação de que a tradução para o português não contribuiu para a fluidez do texto.

Recomendo para quem está iniciando em consultoria e para todos os que precisam promover mudanças em seus contextos atuais.
Mark Smith
Apr 11, 2019 rated it really liked it  ·  review of another edition
A dry read for me

This book I found a little dry. It was hard for me to stick with it. But like every book there was value. Insights I had not thought of and refection on my one exprrence and ways to do things differently.
Marianne Mullen
May 24, 2017 rated it liked it
Shelves: business
Great overall guide.
G L Meisner
I really enjoyed this book. The practical aspects of it were very helpful in what I can do going forward.
James Brady
Nov 25, 2018 rated it it was amazing
Gopal Katragadda
Pretty decent book on being a good consultant.
Vero Narvaez
Jul 29, 2017 rated it really liked it
Great for beginners, it really needs an update. Organizations have changed since this was written.
Jess Krager
Aug 24, 2018 rated it really liked it  ·  review of another edition
Super useful book on how to change the conversation in your work environment.
Nov 28, 2018 rated it really liked it
Who should've thought that consulting is basically family therapy?
Britt O'Duffy
Nov 19, 2018 rated it it was ok
Shelves: 2018, psychology
The textbook for my management consulting course. Not bad, but I'm sure glad I was an English major for undergrad.
Oct 25, 2017 rated it really liked it
Shelves: read-in-2017
This book is as much about cultivating healthy, authentic, reciprocal adult relationships as it is about consulting. There’s a lot of down to earth wisdom here.
Oct 12, 2012 rated it really liked it  ·  review of another edition
Shelves: business, audio
A general consulting book. This book has sections about industries such as management, technology, health care, and education. Because numerous industries are covered, the methods are more generalized than may be wanted for specific scenarios. For example, technology consulting requires some fairly fine tuned methodologies that stem from computer science disciplines and technological implementations. With that being said, learning how consulting in different disciplines and industries compare is ...more
Bart Breen
May 24, 2012 rated it really liked it  ·  review of another edition
Basic Human Relations

As a contractor/consultant on my second long-term assignment, this title caught my eye and served for listening on the commute.

Overall I was impressed. Much of what is presented is common sense and deals with the simple themes of professional and personal integtity.

To put it simply, it focuses upon those things you can control as a consultant and provides a basis upon which to minimize the things you cannot control.

Success can only ultimately be measured by the things you co
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Phase one: 1 1 Oct 11, 2015 08:58AM  
  • More Secrets of Consulting: The Consultant's Tool Kit
  • Million Dollar Consulting: the Professional's Guide to Growing a Practice
  • Process Consultation Revisited: Building the Helping Relationship (Prentice Hall Organizational Development Series)
  • True Professionalism: The Courage to Care About Your People, Your Clients, and Your Career
  • The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization
  • Resonant Leadership: Renewing Yourself and Connecting with Others Through Mindfulness, Hope and Compassion
  • Managing Transitions: Making the Most of Change
  • A Simpler Way
  • Hard Goals: The Secret to Getting from Where You Are to Where You Want to Be
  • Appreciative Inquiry: A Positive Revolution in Change
  • Diagnosing and Changing Organizational Culture: Based on the Competing Values Framework
  • Facilitator's Guide to Participatory Decision-Making
  • It's Not What You Sell, It's What You Stand For: Why Every Extraordinary Business is Driven by Purpose
  • It's Not Just Who You Know: Transform Your Life (and Your Organization) by Turning Colleagues and Contacts into Lasting, Genuine Relationships
  • The Human Equation: Building Profits by Putting People First
  • The Wisdom of Teams: Creating the High-Performance Organization
  • Executive Coaching with Backbone and Heart: A Systems Approach to Engaging Leaders with Their Challenges
  • The Skilled Facilitator: A Comprehensive Resource for Consultants, Facilitators, Managers, Trainers, and Coaches
“each technique carries a consistent message more important than any method: that each act that expresses trust in ourselves and belief in the validity of our own experience is always the right path to follow. Each act that is manipulative or filled with pretense is always self-destructive.” 2 likes
“If you don’t believe this, think what would happen if a teacher gave all A’s. The teacher would have a problem.” 0 likes
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