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Service Management
This is the most comprehensive and widely used introduction to service operations on the market. It is written by one of the top authorities on the subject.
605 pages, Paperback
First published August 1, 1997
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Displaying 1 - 5 of 5 reviews
September 17, 2012
An excellent book!
Currently reading
January 25, 2013Great book for teaching
February 24, 2014
It useful for a references
April 2, 2014
i needn it
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June 20, 2017nice
Displaying 1 - 5 of 5 reviews