Managing a Quality Service

by Linda Nazarko

Written by well-known social care expert Linda Nazarko, Managing a Quality Service covers the knowledge and understanding required to deliver a quality service to the service user. It provides the structure and processes required to achieve a positive report from the National Standards Commission, including chapers  Enabling and developing staff Partners in care Managing expectations and planning for the future

262 pages, Paperback

First published October 8, 2004