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High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience
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High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience

3.71  ·  Rating details ·  7 Ratings  ·  1 Review
In her groundbreaking book The Southwest Airlines Way, Jody Hoffer Gittell revealed the management secrets of the company Fortune magazine called "the most successful airline in history." Now, the bestselling business author explains how to apply those same principles in one of our nation's largest, most important, and increasingly complex industries.

High Performance Healt
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Hardcover, 335 pages
Published July 1st 2009 by McGraw-Hill Education (first published June 7th 2009)
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Chet Brandon
Nov 09, 2014 rated it really liked it
Shelves: human-error
The author of this book is a well known expert in organizational culture studies. Ms. Gittell also studied Southwest Airlines culture in her famous book: The Southwest Airlines Way. In this book she turns her attention to the healthcare industry and in doing so discovers a new factor in human performance. The factor she calls Relational Coordination.

Relational Coordination is the "coordination of work through relationships of shared goals, shared knowledge and mutual respect. My goal in reading
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