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How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way
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How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way

4.10  ·  Rating details ·  987 ratings  ·  25 reviews
A simple, proven approach to improve accountability and your company's bottom line.

The economy crashes, the government misfires, businesses fail, leaders don't lead, managers don't manage, and the people we count on for the results that affect our own performance don't follow through, leaving us asking, "How did that happen?"

All the surprises caused by a lack of personal a
...more
Hardcover, 252 pages
Published August 11th 2009 by Portfolio (first published 2009)
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Stephen
Feb 20, 2018 rated it it was amazing
READ 2018

This is an excellent piece for anyone interested in becoming accountable, or helping their team become accountable.
Florence Tandy
Sep 22, 2015 rated it it was amazing
Great, practical advice for anyone who is responsible for the results of others. All supervisors should read this.
Ian Colby
Feb 07, 2018 rated it did not like it
I have an inherent hatred of self-help books. This is a self-help book. I was half expecting a PATENTED PHRASE™ every other sentence. Instead I got it EVERY sentence. I'm surprised they waited until the end to sell me DVDs rather than throughout.

This book, like all self-help books, reads like astrology. You read what you want to see. There's no thoroughness, rationality/logic, or reasonable doubt. "If you follow our patented Outer and Inner Ring methods, you WILL succeed at accountability" (Why
...more
Vivek Antonio
Apr 18, 2020 rated it it was amazing  ·  review of another edition
A must read!

For those who want to develop their skills of holding people accountable, a must-read.
People use this word a lot without really knowing what it means.
This book, along with Crucial Accountability, will give you the software upgrade you need to master Accountability conversations.
Bill Zoelle
Jan 14, 2020 rated it liked it
Some really great content in this book. If someone were to come up with a summary version it would be better. It was pretty painful to wade through all the made up jargon, self promotion, story examples for concepts that really didn’t require it, and redundancies. It was worth the effort, but it certainly didn’t need to be so difficult.
Mia Kim
Jun 06, 2020 rated it it was amazing  ·  review of another edition
Revolutionary

An actionable tool guide for redefining the way we implement ACCOUNTABILITY. A must read for all leaders. I wish I read this when I first became a manager.
Gene Babon
Oct 21, 2009 rated it it was amazing
Shelves: leadership
Accountable people get results. Accountable cultures produce results. If you work for a living, and other people are involved in the process, then this book is a must read, both for you and for others in your organziation.

"How Did That Happen?" shows you how to hold others accountable for delivering on expectations in a positive, principled way that delivers results. The authors present a systematic framework for establishing expectations (The Outer Ring) and dealing with unmet expectations (The
...more
Robert Chapman
May 13, 2013 rated it it was amazing  ·  review of another edition
Shelves: leadership, business
This book was released after The OZ Principle and I found it to be a logical companion to The OZ Principle. The OZ Principle focused upon accountability - what it is, how it can practically work, and the benefits it will bring. This book deals with accountability as it relates to expectations in terms of setting them and how to deal with situations where they are not met.

I saw the same theme in this book as I did in The OZ Principle in that it challenged me to fist look inward before I looked ou
...more
Mike Tobin
Nov 23, 2013 rated it really liked it
This does a really great job of speaking about working with others to help obtain whatever mission you may have.
I used the principles in conjunction with my end of the year goal setting to establish Goals, Vision, and Key expectation to reach the mission. You may not look at this book (audio is the version I used) to work with Goals and Mission, but I think this is the missing link to things we have done with our team in the past.
You can have your Goals and Vision set out, but if you are leading
...more
Arianna
Feb 27, 2011 rated it really liked it
Shelves: grad-school
Okay, despite my initial grumbling, this actually turned out to be a pretty good book! I am impressed, particularly because I do NOT enjoy business in any way, shape, or form. The introduction was VERY dry and difficult to get through, but once you got into the actual meat of the book, the authors began to weave stories in amongst their advice, and it was really great. A lot of the stories I am sure will stick with me, and I learned some valuable non-management information, too! Such as that the ...more
Bree
While a simple read, this book offers a process for holding folks accountable. Stemming from the fallout of the Hurricane Katrina administration through FEMA, the book recognizes that people need to become responsible for not only finding out what they need to do, but also for sharing expectations of themselves and of others to complete tasks/jobs. This book is more for a person in a leadership position within an organization, rather than a subordinate. The most telling part of the book for me w ...more
Eric Anest
Sep 11, 2012 rated it liked it
How Did That Happen? is written by two management consultants who seek to share their wisdom on how to set expectations and hold people accountable (or rather, encourage them to take accountability for themselves).

The authors have many wise points to make, and I'm glad I took the time to read the book. My biggest complaint is that they have developed a specialized vocabulary of capitalized terms--Inner Ring, Outer Ring, Above the Line, etc.--that they seem to think people will actually use. The
...more
Rick
Oct 24, 2016 added it
Was really intrigued by the title particularly the "Positive, Principled Way" so dove into this right after reading the Oz principle by the same author. I didn't feel that some of the jargon was necessary but the concepts/principals themselves I thought were right on the money. As someone who manages a lot of young people extremely relevant for this day and age. ...more
John Stieven
Apr 13, 2016 rated it really liked it  ·  review of another edition
When you explain to people first explain the Why? What? When? instead of just What? When? You engage their hearts and minds, not just their hands and feet. A decent book -- perhaps should have read the "OZ Principle" first ...more
Rusty Fulling
Dec 2011 - Setup reviews and establish accountability. Scheduled reviews tend to be too planned and do not accomplish the ultimate goal. Good read recgarding building in processes of accountability. Seems like it could have been accomplished in fewer pages.
Michael Waller
Sep 12, 2014 rated it really liked it
The third book in the OZ series which provides more insight into how to improve the business through cultural modification. The three-book series offers some very good, even if common-sense, points that can be used by almost anyone.
Mark Manderson
Oct 11, 2015 rated it liked it
A lot of information packed into one book. Although it is a dry read that feels like a college textbook, they give clear concise case studies as examples to show how to ensure all employees know what the expectations are.
Amy Mueller
Nov 19, 2013 rated it liked it
Read this with the other managers at work. I wasn't going to include it in my list of books read this year, but I did read it, and did learn some things - so figured it 'counted'. :) ...more
Mike Walters
Oct 02, 2014 rated it liked it
Shelves: leadership
I liked the concepts that were presented and I have already taken "inspect what you expect" to heart. I just struggled to get into a good flow while reading this book. ...more
Sam Hager
Jun 03, 2015 rated it it was amazing
I really enjoyed this book. Great advise and practical recommendations. This book should be studied and practiced.
Shana Berry buchanan
Sep 07, 2012 rated it really liked it


Details the reason behind telling your employees the 'why' behind your organization or project in order for them to take accountability and ownership ns open communication.
...more
Lori Grant
Mar 29, 2013 rated it it was amazing
Shelves: human-resources
A should-read book on human resources for knowledge workers and entrepreneurs.
Lynette
Just couln't get into this one. ...more
John Poikonen
Pharmacy Leadership Academy list
Melissa
May 10, 2015 rated it did not like it
dry read, same people that did oz principle. basic concepts, the culture of accountability chapter was the best...slow read.
Moshe
rated it liked it
Nov 09, 2011
Morgan Burk
rated it really liked it
Sep 26, 2019
Charity
rated it it was amazing
Jun 29, 2018
Loren King
rated it it was ok
Oct 18, 2018
Jabulisa Ncube
rated it it was amazing
Jun 20, 2013
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Week 6 - Conclusion 1 2 Jun 30, 2014 03:26PM  
Week 4 - Chapters 7&8 - Question 2 1 2 Jun 10, 2014 07:44AM  
Week 4 - Chapter 8 1 2 Jun 10, 2014 07:31AM  

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