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Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
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Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

4.10  ·  Rating details ·  5,412 ratings  ·  358 reviews
Foreword by Keith Ferrazzi, author of Never Eat Alone and Who's Got Your Back The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience a ...more
Hardcover, 234 pages
Published September 15th 2009 by AMACOM (first published September 1st 2009)
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4.10  · 
Rating details
 ·  5,412 ratings  ·  358 reviews

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Jul 27, 2011 rated it it was amazing
An excellent book, I'll probably buy it in paperback and re-read it periodically.

Some reminders of what it says:

Stop trying to be interesting, be interested instead.

Practice moving quickly from: Oh fuck! (reaction) to Oh God! (emotional release) to Oh Jeez (re-centre yourself) to Oh well (re-focus) to OK (you are ready to fix this).

Everyone wants to feel "felt".

Letting a person in crisis exhale: they vent, be quiet, they stop, say "tell me more", don't engage or debate or offer solutions, just l
Amir Tesla
یه کتاب که حتما همه برای بهتر شدن زندگیشون و روابطشون باید بخونن
چرا دعوا؟ چون بلد نیستیم حرف بزنیم.
چرا نوجوون ساعت ها با دوستش تلفنی حرف می زنه ولی نگاه به پدر و مادرش نمی کنه؟
چون پدر و مادر یاد نگرفتن با نوجوونشون چه طور صحبت کنن
چرا مصاحبه کاریتون موفقیت آمیز نیست و همش رد می شید؟
چرا توی دوستیاتون مشکلای کوچیک باعث اختلافای بزرگ می شه؟
چرا فلان همکارتون از شما خوشش نمیاد؟
چرا شریک زندگیتون فقط با فریاد جوابتون و می ده؟
چرا مدیر شرکت به کسی که مهارتش از شما پایین تره ارتقاء مقام می ده ولی به شما نه
Feb 07, 2012 rated it it was amazing
"Just Listen" is an outstanding, practical how-to guide for becoming a better face-to-face communicator. As a professional communicator, I often find it easier to write for an amorphous, anonymous large audience, or speak in front of a large room, rather than work one on one with people who are resistant or difficult. Dr. Goulston's book is for people like me, who are friendly, sociable and articulate, but need to refine their personal leadership skills. Sometimes I am prone to thinking that som ...more
May 26, 2013 rated it liked it
There are a lot of interesting and salient points made in this book about connecting with people. Some of it seems like common sense, and some of it seems truly novel. At times, though, while I was reading certain chapters, it felt more like a guidebook on how to manipulate others and less like suggestions or recommendations on how to connect with people in a genuine, authentic way. That troubles me and that's why I gave this book 3 stars instead of 4 or 5.

To be clear, the author is definitely a
Jul 02, 2015 rated it it was amazing
Những lời khuyên về thuật đắc nhân tâm nghe nhiều đến mức đã thành chán nhàm. Không phải là coi thường những lời vàng ngọc đó, nhưng tôi vẫn luôn cảm thấy hoài nghi : Cơ sở của những lời khuyên đó là gì ? Liệu nó có thể áp dụng thành công cho mọi người ?

Chỉ đến khi đọc cuốn sách này, tôi mới thật sự nhận được câu trả lời. Mỗi người có thể là một cá thể độc nhất vô nhị, nhưng cấu tạo bộ não của chúng ta và cách thức nó phản ứng trước căng thẳng thì không khác nhau. Hơn nữa, tác giả cũng không hề
Erika RS
Jul 22, 2012 rated it liked it
The core message of this book is sound: getting people to listen to you requires you listening to them. Effective communication requires work to understand the person you are trying to communicate with. Beyond the core message, this book had a lot of practical tips with something of a laundry list feel to their presentation.

I like a lot of the tips, but I sometimes felt the author did not really address the concerns of an average person trying to learn how to listen and communicate better. If y
Farnoosh Brock
Oct 16, 2015 rated it it was amazing
Shelves: business-spirit
This is going to the list of my top recommended leadership and self-growth books both for corporate professionals as well as business owners. When my business coach casually mentioned the book, I didn't think much of it so I just ordered the Kindle version and started reading. I had to STOP reading so I could get the physical paper copy of the book and sit up and take notes as I read. And I hardly buy physical copies of books these days, much as I love them, so you know this was special. It has ...more
Norm Konzelman
May 10, 2014 rated it really liked it
I need this book as a must have, to aquire the skills/habits the author presents. The principles he lays out are profound, and yet when you give them thought, you realize it's just common sense, often times you could even say "common courtesy" in the respect it gives another.
The author presents his work with a worldly view that at times was weird to hear, as in "reptile brain, mammal brain, human brain", but when taken in a biblical context, he borrows what God laid out in His word ages ago.
I ha
Mar 31, 2014 rated it really liked it
В книге Марка Гоулстона «Я слышу вас насквозь» автор призывает читателей не к тому, чтобы просто научиться читать мысли людей, а научится их понимать, научиться глубоко проникнутся тем или иным человеком, и попытаться побывать в его шкуре.

Автор уверяет, что только после этого как вам удастся это сделать, а это не так уж и сложно, то отношения и взаимная коммуникация выйдет совсем на новый, очень высокий уровень. Автор постоянно напоминает, что множество проблем между людьми происходит не обязате
David Manley
Feb 20, 2018 rated it really liked it
The book contains some excellent advice but generally might just be a showcase for how much easier it is to get through to people when you're a brilliant psychiatrist.
Ha Truong
Jan 10, 2015 rated it really liked it
Nói chi thêm một câu
Gieo bao nghiệp khổ đau
Có nhiều khi em ạ
Lặng im là phép màu.
Tom Foreman
Jul 04, 2015 rated it it was ok
Shelves: psychology, business
Stating the obvious and stretching it into a book. An article would have sufficiently covered the context.
نصائح وتقنيات جميلة في طرق التواصل والنقاش
كتاب مفيد ويستحق أن يقرأ
May 07, 2015 rated it it was amazing
Great, but I wish it talked about confrontation, religion, and politics. In other words, the most difficult bits.
Nasser Salah
Mar 27, 2018 rated it it was amazing
Shelves: psychology, self-dev
well, it's quite pretty much useful book, won't disappoint you
Apr 07, 2013 rated it it was amazing
Shelves: own
This book is a very practical, applicable, "how to" on getting people from a defensive position to one where they may listen to you. Most of us won't have to deal with a hostage situation but at times we may feel like the idiot we're trying to help has us held hostage as they are reacting defensively to a situation and failing to act logically. Goulston does a marvelous job of explaining ways and methods to approach these delicate situations. Hint, don't call the person an idiot. He also does a ...more
Feb 10, 2010 rated it it was amazing
My second time around although I can't say I remembered much about it from 201o (9 years ago). it has bubbled to the surface again based on the Sandler Training I am now involved with and it's emphasis on listening and authenticity . There is a connection shared ideas to Voss negotiation book as well.

Also these are good:


This is a very strong pragmatic book about listening and gettin
Nick Jones
Overall it was good. There are some really helpful questions/strategies that can be useful in conversations. There was also a good deal of pseudo-science. Though the author doesn't say so, it seems as though much of his approach is dependent upon his personality.
Anton Antonov
Apr 08, 2015 rated it did not like it
Not a book for the everyday person. I expected a simple and unobtrusive "self-help" book, instead I get the hostage negotiator's pocket guide.

I like my books straight to the point without needlessly cliched stories.
Jan 25, 2014 rated it it was amazing
I read this book in a few hours from my college online library. I just ordered a copy from amazon, this book has so much information that will help me in my personnel life and professional life. Looking forward to getting my copy! there is a lot i want to highlight and re-read. I highly recommend.
Joe Reddington
Feb 28, 2018 rated it did not like it  ·  review of another edition
Gave up after 18% of really poor quality writing.
Sep 16, 2017 rated it did not like it
я поняла, в чем главная проблема. все книжки про переговоры учат продавать - то есть, предполагают, что читатель находится в ситуации, когда ему нужно, чтобы кто-то для него что-то сделал. и полностью игнорируют ситуацию, когда продавец приходит к читателю и пытается заставить его сделать какую-то херню, а читатель не хочет, а послать прямо или ударить по лицу не позволяет бизнес-этикет, и ему надо как-то выгребать

(я в такой ситуации оказываюсь ежедневно, и нуждаюсь в сборнике креативных способо
Jul 02, 2018 rated it it was amazing
Shelves: favorites
This book is excellent. It’s a step above how to win friends and influence people with some psychiatric science thrown in for good measure. A true how-to for emotional intelligence development. If everyone read this, and adopted its advice, the world would be a better place. And Mark is the first to call out the nut jobs that will abuse the techniques he shares. Recommended reading for anyone in a management position or wanting to be in a management position.

Notes for me:

Mirror feelings. We do
Aug 30, 2018 rated it it was amazing
One of those rare books I listen to and then buy a hard copy so I can reread sections. This really spoke to me, I appreciated the authors tone and ideas. Many of the examples he uses come from the business world, but then he would throw in these gem stories on interacting and listening better to teenagers. I’ve already started incorporating his techniques with my children and have found them much more pleasant and effective over arguing and lecturing. Wish I had learned these things 10 years ago ...more
Nichnun S
Feb 21, 2018 rated it really liked it  ·  review of another edition
เราไมอยากมองคนเปนเหมือนเกม ดังนันไมใชเรืองของการแพชนะทีหนังสือเลมนีสอนเรา แตเปนการสอนใหเขาใจคนอืน ใหไดยินทังสิงทีเขาพูดและไมไดพูด พรอมทังแนะนำวิธีการพูดในจังหวะทีคนฟังสามารถเขาใจสารทีเราตองการสือไดถูกตอง ...more
Sep 25, 2011 rated it it was amazing
There are several points made this book become one of my favorite book. How this book organized is so effective for learning.

1.Always inroduce concepts with mini stories from the author's real life. This not only attracted the audience
but also showed how he is real great communicator who care reader's think, for example from Sect I: chap 2
"..I got the point. Most poeple reading this book don't care about neurons and neurotransmitter.."
Therefore the scientific part in this book comprise Three
Jan 09, 2015 rated it it was amazing
Shelves: self-help
If you want to learn how to reach out to people in your family, work, community, or even total strangers, you will definitely learn a lot of useful lessons from Mark Goulston in his book Just Listen. The title itself makes it simpler by saying exactly what you need to do. However, what this book is all about is on how exactly will you listen.

I find this book very interesting because I did not expect that it will be different than other books about interpersonal relationship. I am assuming that t
Nov 10, 2016 rated it it was amazing
What a fantastic book, I thoroughly enjoyed this book. This is one area everyone could improve on. It offers real practical advice that make you think and put into action.

- Just let people talk and be excited,
- Try not to judge but rather facilitate their expression of that emotion because it helps move alleviate their minds from a primal mindset to a thinking mindset. Its technique used for hostage negotiations, so it works!
- Control the pace of conversation through powerful engaging questions
Sep 15, 2013 rated it it was amazing
Shelves: recommend
This book gives plenty of realistic scenarios: my teenager son hardly tells me anything, I have to work with a co-worker who's constantly angry, my boss doesn't get what I'm saying, and my spouse and I are always fighting. As you're listening to these scenarios (complete with realistic dialogues), you think "Yes, I've been there. What do I need to do to fix it?" The author then gives solutions that move people from arguing to empathizing to listening. The solutions aren't earth shattering. The s ...more
David Bradley
Apr 04, 2015 rated it liked it
Goulston offers a great reminder: LISTEN. So many of us don't - and those of us that do are so often not so great at it. (If you're really interested in the topic of listening, check out Co-Active Coaching and their section on the Three Levels of Listening).

Unfortunately, I can't say there was much "there" there. Goulston does offer activities and exercises that you really should try. Some of his lines seem better in a textbook than active use, but others are purely brilliant. Either way of how
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MARK GOULSTON, M.D., is a business psychiatrist and consultant, author of the bestselling Just Listen, and subject of the PBS special “Just Listen with Dr. Goulston.” He writes a Tribune syndicated career column; blogs for Fast Company, Business Insider, Huffington Post, and Psychology Today; and is featured frequently in major media including The Wall Street Journal, Harvard Business Review, Fort ...more
“One absolutely crucial element in moving your brain from panic to logic is to put words to what you’re feeling at each stage.” 4 likes
“Perpetually needy people suck the life out of you, because no matter what you do for them, it’s never enough.” 4 likes
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