Rath & Strong's Six Sigma Leadership Handbook

by Rath & Strong, Thomas Bertels (Editor)

Achieve unparalleled customer satisfaction and greater profitability with this essential handbook! Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes. Rath & Strong's Six Sigma Leadership Handbook highlights the critical factors that make or break implementation, offers key best practices for getting it right the first time, and offers real-life examples and case studies that light the path to success. With Rath & Strong, you'll get an overview of the tools, methods, approaches, benefits, and risks that are associated with each element of the methodology.

592 pages, Hardcover

First published February 21, 2003

Reviews

[Sanjay Gupta]

Good implementation perspective. Some nice views on culture which is missing from most books that simply talk about culture change.