This is a brief summary of the skill set needed to be successful when dealing with the public. Primarily in the pharmacy setting, where the art of good customer service is a must in order to survive daily operations and set yourself up for better opportunities in your field. Based on my 40 + years experience in the pharmacy field as a Certified Pharmacy Technologist. Where I was cross trained in every arena as I built a successful career in Pharmacy in which I now teach to others.