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The Revelation Conversation: Inspire Greater Employee Engagement by Connecting to Purpose
Discover a breakthrough way to link employees’ daily job duties to the organization’s purpose, and watch employee engagement, productivity, and customer satisfaction soar!
Nearly every organization has a mission, vision, or purpose statement that is displayed on its website or framed and mounted in the executive corridor. But it is largely unknown to employees and seemingly unrelated to their daily jobs.
As a result, while employees may possess the knowledge and skills to do their jobs, they are unaware of what bestselling customer service author Steve Curtin calls job purpose: how their specific tasks contribute to the organization’s reason for being. They understand what to do and how to do it, but not why they do it.
Curtin offers a fresh tool to overcome this challenge. The Revelation Conversation is a one-on-one exchange where leaders and managers involve employees in the discovery of their total job role, connect job duties to job purpose, and inspire greater employee engagement. Instead of just having assignments to work on, they now have a purpose to work toward. Service quality goes from transactional to exceptional.
The book contains dozens of illustrations of how leading companies link their corporate ideals to employees’ daily job responsibilities. By creating an environment for employees to do work that matters rather than simply check boxes and go through the motions, employers will reap the benefits of higher levels of employee engagement, productivity, and customer satisfaction.
Nearly every organization has a mission, vision, or purpose statement that is displayed on its website or framed and mounted in the executive corridor. But it is largely unknown to employees and seemingly unrelated to their daily jobs.
As a result, while employees may possess the knowledge and skills to do their jobs, they are unaware of what bestselling customer service author Steve Curtin calls job purpose: how their specific tasks contribute to the organization’s reason for being. They understand what to do and how to do it, but not why they do it.
Curtin offers a fresh tool to overcome this challenge. The Revelation Conversation is a one-on-one exchange where leaders and managers involve employees in the discovery of their total job role, connect job duties to job purpose, and inspire greater employee engagement. Instead of just having assignments to work on, they now have a purpose to work toward. Service quality goes from transactional to exceptional.
The book contains dozens of illustrations of how leading companies link their corporate ideals to employees’ daily job responsibilities. By creating an environment for employees to do work that matters rather than simply check boxes and go through the motions, employers will reap the benefits of higher levels of employee engagement, productivity, and customer satisfaction.
- GenresLeadership
176 pages, Paperback
Published April 26, 2022
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Displaying 1 - 2 of 2 reviews
May 4, 2022
The Revelation Conversation: Inspire Greater Employee Engagement by Connecting to Purpose is a book perfectly summarized by the longevity and succinctness of its title. Steve Curtin’s ideology and corporate philosophical articulations aren’t in and of themselves something entirely unique to Curtin’s own positional revelations. The idea of rearranging the corporate jungle to be something of a more singular, group think has been a trend that is now fully taking shape in the postmodernist, progressive corporate frameworks. But unlike many of his fellow contemporaries, Curtin actually slims things down to their base essentials. There’s never a sense of excess proverbial fluff at the expense of already heady, extensive ideas. The breakdowns that happen throughout the read feel deliberate from top to bottom, without any sense of being tangential or meandering. The book is essentially a meditation and how-to guide on improving leadership communication techniques, principally by way of what Mr. Curtin dubs ‘the revelation conversation’. “(The Revelation Conversation) is a performance management tool designed to support supervisors, managers, and leaders as they, perhaps for the first time, reveal the totality of their employees’ job roles, connect their job responsibilities to a purpose, and inspire greater employee engagement,” he states. “It is a framework for a series of informal one-on-one ‘revelatory’ conversations between leaders and employees to ensure that employees understand the why behind their job roles and how that why should be reflected in their everyday job tasks. The way I see it, initiating the Revelation Conversation with employees may be the single best use of a supervisor’s time at work.”
Curtin continues with the summarization of his approach: “The inspiration to write the book came from this observation: Although employees consistently execute the mandatory ‘job functions’ for which they are paid, they inconsistently demonstrate the voluntary ‘job essence’ for which there is little or no additional cost. I use the term job functions to describe the duties and tasks associated with a job role, and the term job essence to describe the actions and behaviors that support and reflect employees’ job purpose, their single highest priority at work.” He elaborates, “Revealing the why, the true purpose of one’s job role, is critical to inspiring greater employee engagement and performance. Throughout the book I am careful to differentiate between life purpose and job purpose—they are not the same thing, and they don’t need to be in order to have engaged, high-performing employees…Through their examples, I will show how you can initiate Revelation Conversations that will enlighten your employees, make job purpose actionable, and spur team enthusiasm, commitment, and performance.”
It’s nice to see someone who doesn’t make half the literary and ideological battle be convincing the reader of their soundness. You’re either with Curtin, or you aren’t, a position that the author takes an entirely objective perspective towards. As far as he’s concerned, what he’s talking about isn’t an opinion, it’s just unpacking a complicated bastion of common sense. In this particular case, that kind of confidence is something to be commended.
Curtin continues with the summarization of his approach: “The inspiration to write the book came from this observation: Although employees consistently execute the mandatory ‘job functions’ for which they are paid, they inconsistently demonstrate the voluntary ‘job essence’ for which there is little or no additional cost. I use the term job functions to describe the duties and tasks associated with a job role, and the term job essence to describe the actions and behaviors that support and reflect employees’ job purpose, their single highest priority at work.” He elaborates, “Revealing the why, the true purpose of one’s job role, is critical to inspiring greater employee engagement and performance. Throughout the book I am careful to differentiate between life purpose and job purpose—they are not the same thing, and they don’t need to be in order to have engaged, high-performing employees…Through their examples, I will show how you can initiate Revelation Conversations that will enlighten your employees, make job purpose actionable, and spur team enthusiasm, commitment, and performance.”
It’s nice to see someone who doesn’t make half the literary and ideological battle be convincing the reader of their soundness. You’re either with Curtin, or you aren’t, a position that the author takes an entirely objective perspective towards. As far as he’s concerned, what he’s talking about isn’t an opinion, it’s just unpacking a complicated bastion of common sense. In this particular case, that kind of confidence is something to be commended.
December 12, 2022
another book of how to talk to staff to find meaning in work.
Displaying 1 - 2 of 2 reviews