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The Soul of the Firm: Servicemaster's Religious Pursuit of Excellence
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The Soul of the Firm: Servicemaster's Religious Pursuit of Excellence

3.74  ·  Rating details ·  53 ratings  ·  5 reviews
The chairman of the world's leading service company shares the secrets of success, explaining how, by creating a positive and nurturing environment for employees and customers, the firm has learned to celebrate profit, productivity, and diversity. $25,000 ad/promo. Tour. ...more
Hardcover, 176 pages
Published October 31st 1996 by Zondervan Publishing Company (first published April 28th 1996)
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Mark Oppenlander
At the heart of good leadership and management is one simple thing: A love for people. In the corporate enterprise this includes caring for employees, customers, shareholders and more. Bill Pollard, the one-time CEO and Chairman of The ServiceMaster Company, uses The Soul of the Firm to describe his own experiences of leadership, focusing largely on its people-centric aspects and deriving certain key lessons from them.

The recurring themes of the book include the ideas that a worker is more than
...more
Shirley
Jan 18, 2019 rated it really liked it  ·  review of another edition
This book has a solid core of great insight and advice for business executives. It is a book written by and for anyone looking for extraordinary opportunity in the executive ranks. It is about the culture of an organization - and one that required that all levels be a part of the work.
Barbara
Thought provoking personal application of operating from a servant mindset within a business model.

As an Administrative assistant to a heating and air conditioning contractor and service company, I observed that this model comes very close the principles and ideals which were demonstrated by my employer.

I highly recommend this as must reading for anyone attempting to succeed in business and maintain their integrity and connection to Christ.
Mark Christian
In The Soul of the Firm, Pollard creates a revolutionary plan for new leadership in explaining the link between people and profits in a company's measure of success. This is the powerful message managers need for rethinking the meaning of work. ...more
S.R.R. Colvin
Nov 21, 2009 rated it it was amazing
The man is a management/leadership genius!
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