Win-Win Negotiating: Turning Conflict Into Agreement

by Fred E. Jandt

In this conversation with his co-author, Paul Gillette, Dr. Jandt tells you how to use the same negotiating techniques and tactics used by people whose job is managing conflict--labor negotiators, diplomats and corporate managers. Get what you want and win allies, with ``win-win'' negotiating techniques. Here are the same methods used by people whose jobs are managing conflict--labor negotiators, diplomats, and top corporate managers--and how to put them to work for you in everyday business situations.

Genres: Business

312 pages, Paperback

First published May 8, 1985

Reviews

[Veronika · Rating 4 out of 5]

As someone who is deeply uncomfortable with conflict, I found this book surprisingly empowering. It showed me that a single conflict can lead to countless possible outcomes, many of them constructive, and that realization alone made me feel more capable of handling disagreements. And although some of the case studies feel dated (such as the one about someone smoking in an airport lounge), most of the lessons remain applicable to this day.