Tiny Noticeable Things: The Secret Weapon to Making a Difference in Business

by Adrian Webster

TINY NOTICEABLE THINGS DISCOVER HOW TINY CHANGES AND ACTIONS CAN REVOLUTIONISE CUSTOMER AND EMPLOYEE SATISFACTION TNTs are Tiny Noticeable Things. People don’t need to do them, but when they do, they can have a phenomenal and explosive impact. From remembering someone’s first name and recalling how they prefer to take their coffee, to sending someone a handwritten ‘thank you’ note, they are all the little cost-nothing engagers that create the biggest, longest-lasting impressions. They show you care, they blow people away, and they make a very big difference. In Tiny Noticeable Things , best-selling author Adrian Webster shares his ideas along with the personal experiences of over 100 contributors to help you harness the power of TNTs and take your organisation and personal relationships to the next level. Discover the tiny tweaks that elevate the most successful teams to astounding heights, find out what makes employees genuinely happy, hear from customers about the subtle ‘human’ touches that have put smiles on their faces, and gain invaluable insights into how just the smallest of things can give such a positive lift to those around us. If you want to differentiate yourself, don’t overlook the TNTs! WARNING – THIS BOOK COULD SERIOUSLY IMPACT YOUR BUSINESS ‘I often say at work no-one can help everyone but everyone can help someone. I once had one of three hundred volunteers on a community build say “I can’t believe there’s generosity on such a scale.” The truth was each of those people gave what they could but the sum of those individual gifts of time and skill built a facility that changed vulnerable people’s lives. That for me is what TNTs are all about.’
Nick Knowles – TV Presenter & Motivational Speaker

272 pages, Paperback

Published June 8, 2021

Reviews

[Oliver Partington · Rating 2 out of 5]

TNT is such a simple concept that can have a really positive influence on how companies and leaders operate. The book also helps us all see the big impact tiny things can have.

That said such a simple concept can make for a more challenging book to read. Jam packed full of real life examples that make you feel warm inside. But you don’t finish the book having really learnt too much.

[Sarah Lee · Rating 3 out of 5]

Tiny Noticeable Things: The Secret Weapon to Making a Difference in Business by Adrian Webster is a really interesting read. I would say that it could be read by anyone, as the information inside applies not just to business but also to everyday life.
Set out as anecdotal stories about how little simple acts of kindness and thought have made an impression on different people. Some examples are simple, others more involved. TNT’s are Tiny noticeable things, how small acts can really impact on someone and make such a difference in a customers or individuals experience.
A really lovely read, well written and almost restores your faith in the human race, that there are people out there who do go the extra mile and do think of others. Nothing groundbreaking in my opinion but well worth a read if only to get you thinking about how small changes and small acts can make such a difference.

[James Randall · Rating 5 out of 5]

‘TNT’s are a genius idea! (Tiny noticeable things with an explosive impact). A great mix of inspiring stories and helpful/ simple ways to connect with employees and really make customers feel special.

[Menatallah · Rating 2 out of 5]

I didnt get the goal behind the book , is it different ways to be thoughtful and honest ?
Is it a guide on how to have empathy ?
It was too boring for me to complete it as I did not get its essence