Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service

by Jeannie Davis, Pat Landaker (Editor)

This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.

158 pages, Paperback

First published January 1, 2000

Reviews

[J Crossley · Rating 3 out of 5]

This book is for people who work in customer service fields. It specializes in contacting customers over the phone.