180 Ways to Walk The Customer Service Talk

by Eric Harvey

180 Ways To Walk The Customer Service Talk is the resource you'll want to read and distribute to every person in your organization. Packed with powerful strategies and tips to cultivate world-class customer service, this handbook promises to be the answer to getting everyone "Walking The Customer Service Talk" and building a reputation of service integrity.At its low price, if everyone adopts just a few ideas to help ensure customers come back again, this book will pay for itself. All employees at every level of the organization need this powerful guide ... from front line employees, to call center representatives, sales people, telemarketers, managers, client services and marketing teams.

Genres: Business

58 pages, Paperback

First published January 1, 1999

Reviews

[Madeleine · Rating 2 out of 5]

A few good tidbits for someone entering a Customer Service position but overall, extremely outdated with a 'sell your soul to the company' energy. Nothing mentioned on knowing your own worth as an employee.