Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation

by Lisa Ford

By using practical advice, real life examples, helpful tips and step-by-step instructions, the authors provide the tools for business owners and managers to create exceptional customer service.

216 pages, Paperback

First published January 1, 2001

Reviews

[Seemy]

a fun book, well i heard the audiobook version truth be told, so hopefully am reviewing the same thing, but fun and funny with funny examples of good and bad customer service, and mixture of seminar recordings to authors themselves talkin

cant find her other book which was my own fault as to finding it boring and outdated..."Building a customer driven organization." - but this one am reviewing is far better

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