Awesome Claims Customer Service - Part 1: Making the Claims Job Easier

by Carl Van, Jon Coscia, Jim Wilson (Editor)

Awesome Claims Customer Service - Part 1 provide tips, strategies and recommendations for claims professionals to both improve the customer experience while making their jobs easier.

306 pages, Paperback

Published June 2, 2020

Reviews

[Polly · Rating 2 out of 5]

This book is written as if it was a transcript from Carl Van leading one of his classes - a style which may work in an instructor-led course It, but is tedious on the page.. It could have used a lot of editing and been much more impactful. Also, most if not all of the guidance in this book is simply a rehashing of the Dale Carnegie principles, but with Claims-specific scenarios.