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Lean Six SIGMA for the Office
Historically, the integration of manufacturing methodologies into the office environment has proven to be problematic. Part of the difficulty lies in the fact that process workflows tend to be globally dispersed and thus rely heavily on information technology. But in complex service systems that contain a mix of employees, consultants, and technology, standardized protocol ...more
Hardcover, 348 pages
Published November 1st 2008 by CRC Press
(first published October 22nd 2008)
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