Quality Management: Creating and Sustaining Organizational Effectiveness

by Donna C.S. Summers

Designed to enable readers to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation. This book explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. For professionals with a career or interest in business, engineering, engineering technology, and quality management.

Genres: Business

432 pages, Hardcover

First published May 6, 2004

Reviews

[Sarah]

Pros: provided lots of examples, easy-to-read, kept zooming in and out of detail by reminding the reader how each topic fit into the big picture at the beginning of each chapter

Cons: lots of repeated material--felt like I kept reading the same things over and over, few pictures or relations to real-life scenarios (many more tables and charts), key terms were difficult to distinguish by only being italicized (I recommend at least bolding them for the next edition).