Delivering Knock Your Socks Off Service

by Kristin L. Anderson, Ron Zemke

Outlines the skills and techniques of providing superior customer service

Genres: Business, Leadership, Management, Nonfiction, Professional Development

130 pages, Paperback

First published January 1, 1991

Reviews

[Tom · Rating 3 out of 5]

This book is an easy read. While I did not find that any of the information that was contained in the book was something new that I did not know, it is a great compilation and gentle reminder of what one not only needs to do, but should do when at work and dealing with people.

[Doug · Rating 2 out of 5]

Whole lot of antiquated ideas, but I’m sure they still work. The ideas don’t incorporate the internet, social media or any aspect of today’s technology.

[Jenian · Rating 3 out of 5]

This book is easy to read and gives detail situations about how to focus on your customers.

[Sharaa]

Fairly interesting read for a performance review fulfillment.

[Stephen · Rating 3 out of 5]

Read AUG 2002

[Alejandro Teruel · Rating 4 out of 5]

Excelente, breve y amena introducción a los conceptos más importantes del buen servicio con particular énfasis en los requerimientos actitudinales del prestador de servicio.