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Fundamentals of ServiceNow administration and scripting: Your ServiceNow guide
This book highlights the basic principles of IT Service Management, IT Operations Management, best practices of implementing them in an enterprise for better designing, creating, delivering, supporting, managing and monitoring the life cycle of IT services.
This book introduces the ServiceNow platform, key concepts in administration of ServiceNow instance, best practices in configuration, scripting examples, sample code snippets and the real-world scenarios how ServiceNow can be better used to maintain the life cycle of IT Services provided in any enterprise. This book also showcases the configuration of core modules in ServiceNow, how they are interrelated, generating the reports, integration of ServiceNow with third party systems, Enabling Orchestration, Service Catalog management and the IT workflows which govern the catalog management. By the end of this book you would be able to request a personal demo instance of ServiceNow, be able to administer and configure various It process automation in ServiceNow.
This book is written during ServiceNow’s New York Version release. The book shows some of the screenshots from the instance in Madrid release and as ServiceNow releases new versions, the snapshots might change a bit as ServiceNow releases new versions. This book is intended for anyone willing to learn the fundamentals of ServiceNow and understand the best practices and get a deep dive understanding of ServiceNow scripting
This book introduces the ServiceNow platform, key concepts in administration of ServiceNow instance, best practices in configuration, scripting examples, sample code snippets and the real-world scenarios how ServiceNow can be better used to maintain the life cycle of IT Services provided in any enterprise. This book also showcases the configuration of core modules in ServiceNow, how they are interrelated, generating the reports, integration of ServiceNow with third party systems, Enabling Orchestration, Service Catalog management and the IT workflows which govern the catalog management. By the end of this book you would be able to request a personal demo instance of ServiceNow, be able to administer and configure various It process automation in ServiceNow.
This book is written during ServiceNow’s New York Version release. The book shows some of the screenshots from the instance in Madrid release and as ServiceNow releases new versions, the snapshots might change a bit as ServiceNow releases new versions. This book is intended for anyone willing to learn the fundamentals of ServiceNow and understand the best practices and get a deep dive understanding of ServiceNow scripting
239 pages, Paperback
Published September 10, 2019
7 people want to read
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May 25, 2021
Great for someone new to ServiceNow to go along with the Introduction course.
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