Managing Difficult Interactions: Expert Solutions to Everyday Challenges

by Harvard Business Review (Compiler)

In the business world, confrontations are inevitable -- whether they're with your employees, peers, bosses, or even suppliers and customers. Ignored or handled badly, confrontations can damage workplace relationships and ruin careers.

This volume helps you master the art of effectively managing difficult interactions. You'll learn how
· Determine which confrontations are worth an investment of your time and energy
· Understand and manage the strong emotions that can arise during confrontations
· Design solutions that meet all stakeholders' needs
· Coach your direct reports to resolve confrontations productively

Genres: Business, Nonfiction

96 pages, Paperback

First published September 16, 2008

Reviews

[Yamila Sosa · Rating 4 out of 5]

Un librito super interesante. Que puede aplicarse en varios ámbitos de nuestras vidas.

Ahora a interiorizar toda la información!!

Me gusta que también tiene una lista de artículos para ampliar los temas tratados en el libro.

[Krzysztof · Rating 3 out of 5]

Nice for a lazy afternoon. Not too revealing, rather an overview that may push your to search for more sources for the topic...

[Jason · Rating 3 out of 5]

A literal pocket - size guide to do as the title suggests. Nothing truly groundbreaking but does contain some useful tips.

[Nitant Pandey · Rating 5 out of 5]

Very well written with perfect and crisp examples. Certainly there's too much to takeaway and you wouldn't resist taking notes!