Monday Morning Customer Service

by David E. Reed, David Cottrell

Monday Morning Customer Service is a powerful story about how to develop and keep loyal customers. It is written from the perspective of a person recently promoted to director of customer service and his interaction with a successful mentor.

The book contains eight applicable lessons that will help you deliver the outstanding service that will keep customer coming back.

120 pages, Paperback

First published February 1, 2004

About the author

David Reed is the president of Customer Centered Consulting Group, Inc.

Reviews

[Jim Serger]

Great book, with perfect ideas. The story line nailed it.