Goodreads helps you keep track of books you want to read.
Start by marking “The Relationship Economy: Building Stronger Customer Connections in the Digital Age” as Want to Read:
The Relationship Economy: Building Stronger Customer Connections in the Digital Age
Enlarge cover
Rate this book
Clear rating
Open Preview

The Relationship Economy: Building Stronger Customer Connections in the Digital Age

4.61  ·  Rating details ·  18 ratings  ·  8 reviews
Creating Authentic Customer Connections in a High-Tech World

In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication,
...more
Kindle Edition
Published October 8th 2019 by Greenleaf Book Group
More Details... Edit Details

Friend Reviews

To see what your friends thought of this book, please sign up.

Reader Q&A

To ask other readers questions about The Relationship Economy, please sign up.

Be the first to ask a question about The Relationship Economy

This book is not yet featured on Listopia. Add this book to your favorite list »

Community Reviews

Showing 1-49
Average rating 4.61  · 
Rating details
 ·  18 ratings  ·  8 reviews


More filters
 | 
Sort order
Start your review of The Relationship Economy: Building Stronger Customer Connections in the Digital Age
Greg
Nov 27, 2019 rated it it was amazing  ·  review of another edition
If you are looking for a boom that will teach you new things about customer experience, this one is highly recommended. The author was able to share his experience-based wisdom on what makes great customer experience happen in your organization, from the front line all the way up to the top.

The moat important lesson I learned from this book is about FORD. This acronym stands for Family, Occupation, Recreation, and Dreams. A healthy amount of conversations about these topics solidifies
...more
Catherine
Nov 11, 2019 rated it it was amazing
I am a small business owner of a service company. I am having all our Team Associates read this book to learn the importance of building customer relations. Especially with younger employees, there is more emphasis on using email and social media to communicate with clients. This book emphasizes the importance of true connection (face to face, etc.) to build relationships with customers.
Deepak Bassi
Oct 09, 2019 rated it really liked it  ·  review of another edition
Great read. Well laid out and followed by amazing chapter summaries. Great examples and simple to apply theories
Jason Hillenburg
Oct 11, 2019 rated it really liked it  ·  review of another edition
John Dijulius III’s book The Relationship Economy: Building Stronger Customer Connections in the Digital Age is the fifth book from the president of The Dijulius Group. The group is a customer service consulting firm with a mandate to change the world by initiating a revolution in how company’s approach customer service. Dijulius’ first business enterprise, John Robert’s Spa, opened in 1993 and now employs more than one hundred and fifty people while also ranking as one of America’s top 20 ...more
José Antonio Lopez
Oct 23, 2019 rated it liked it
An interesting book, nonetheless a mix of Customer Service ideas and DiJulius Group advertising.

DiJulius highlights the importance of customer relationship in all facets of business; customers, employees, leadership, human interaction in general.

Some ideas worth highlighting are the importance of service as a true differentiation factor. Most vendors of any product or service meet pretty well the requirements of the market, hence what becomes the true loyalty driver is service. "Customer
...more
Darya
Oct 06, 2019 rated it it was amazing  ·  review of another edition
We are living in the age of social impact, relationships based economy and deep customer engagement that influence buses and brands. These relationships are powered by digital. It has never been easier and extremely difficult to build a business. This is a good book on why and how build social relationships between customers and brands.
Lo
Dec 09, 2019 rated it it was amazing
I really enjoyed this book! Practical steps and great explanations on why our relationships should be a center focus for our lives.
Kasey
Nov 02, 2019 marked it as to-read
Thank you for the opportunity to review this book as a giveaway recipient. I am excited to read it and will update my thoughts on this book soon!
Marta
rated it liked it
Nov 24, 2019
Swell2bme
rated it really liked it
Nov 19, 2019
Jamie Grecco
rated it it was amazing
Nov 22, 2019
Neil Kristianson
rated it it was amazing
Sep 16, 2019
Muhemed Masika
rated it it was amazing
Dec 01, 2019
Ken
rated it it was amazing
Oct 22, 2019
Marta Trumpjonas
rated it it was amazing
Nov 04, 2019
Voirol Jean-Luc
rated it it was amazing
Dec 06, 2019
Debee Sue
rated it it was amazing
Sep 29, 2019
Amber Griffith
rated it it was amazing
Nov 03, 2019
Vanessa
rated it it was amazing
Nov 23, 2019
Leigh Anne
marked it as to-read
Sep 18, 2019
Laura
added it
Sep 29, 2019
Tony Patterson
marked it as to-read
Oct 04, 2019
Josiah Chin-A-Young
marked it as to-read
Oct 09, 2019
Henk-Jan van der Klis
is currently reading it
Oct 11, 2019
Kelsey
marked it as to-read
Oct 12, 2019
Liz Shaw
marked it as to-read
Oct 13, 2019
Janice
marked it as to-read
Oct 16, 2019
Brenden Schaaf
marked it as to-read
Oct 19, 2019
AishAm Fatima
marked it as to-read
Oct 22, 2019
Dmytro Chaban
marked it as to-read
Nov 01, 2019
Gyi Tsakalakis
marked it as to-read
Nov 10, 2019
Kim
marked it as to-read
Nov 22, 2019
Chad Horenfeldt
marked it as to-read
Nov 26, 2019
Piotr
marked it as to-read
Dec 02, 2019
Andrew Braye
marked it as to-read
Dec 02, 2019
James Sullivan
marked it as to-read
Dec 05, 2019
Rameez
is currently reading it
Dec 07, 2019
Chris Dreyer
marked it as to-read
Dec 09, 2019
Vaibhav Mogra
marked it as to-read
Dec 12, 2019
Micielle
marked it as to-read
Sep 14, 2019
Tammy Varner
marked it as to-read
Sep 14, 2019
Michal
marked it as to-read
Sep 14, 2019
Kim Ellis
marked it as to-read
Sep 14, 2019
Stephanie
marked it as to-read
Sep 14, 2019
Samantha Kappes
marked it as to-read
Sep 14, 2019
Marianne Simeone
marked it as to-read
Sep 14, 2019
Susan
marked it as to-read
Sep 14, 2019
There are no discussion topics on this book yet. Be the first to start one »

Readers also enjoyed

  • Open, Honest, and Direct: A Guide to Unlocking Your Team's Potential
  • Patterned after Excellence
  • Success: How to Overcome the 11 Dangerous & Sinister Forces that are Holding You Back
  • Impact Imperative: Innovation, Entrepreneurship, and Investing to Transform the Future
  • Stepping Forward: A Positive, Practical Path to Transform Our Communities and Our Lives
  • You Got This: Everything You Need to Master Authentic Public Speaking
  • A Great Fit: My Take on Confidence, Charisma, and the Career that Suits You Best
  • Running with My Head Down: An Entrepreneur’s Story of Passion, Perseverance, and Purpose
  • Be The Lion: How To Overcome Big Challenges And Make It Happen
  • Saving Our Skin: A Surgeon's Story of Tenacity, Adventure and Giving Back
  • Grind: A No-Bullshit Approach to Take Your Business from Concept to Cash Flow
  • Experimentation Works: The Surprising Power of Business Experiments
  • Cracked Mirror, Clear Reflection: Shatter an Illusion of Perfection
  • What's Working Now?: YOU-centric Marketing
  • Synthia
  • Leap: Do You Have What it Takes to Become an Entrepreneur?
  • Challenge: The Chosen Rise (Gaia's Majesty, #2)
  • What Game Are You Playing?: A Framework for Redefining Success and Achieving What Matters Most
See similar books…