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Benchmarking for Best Practices: Winning Through Innovative Adaptation
Packed with dramatic case studies, this step-by-step guide shows managers how to adopt the seminal benchmarking techniques revolutionizing quality at companies like Federal Express, AT&T, and other industry leaders. Features timesaving tips, evaluation charts, graphs, ethics, and antitrust guidelines. 50 illus.
312 pages, Hardcover
First published August 1, 1994
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