Free, Perfect, and Now: Connecting to the Three Insatiable Customer Demands: A CEO's True Story

by Robert Rodin

Explains how to improve customer service and satisfaction, includes steps to a better compensation system, and offers strategies for developing the customer connection

Genres: Business

256 pages, Hardcover

First published March 1, 1999

Reviews

[Mike Thelen]

Starting from his experience with Deming's Red Bead seminar, Rodin uses Lean thinking to progress both the company and his personal career. Although I don't believe he ever uses the word "Lean", one can see the underlying thought process. Written from an Executive's point of view makes this book valuable for bringing Lean into the Executive suites in any organization.