Total Quality Management: The Route to Improving Performance

by John S. Oakland

Revision of the 1988 edition, which was published at the beginning of the plethora of books on a concept that has become a buzzword. This one is structured around a model, the core of which is customer-supplier interfaces, both external and internal, and the processes involved at those interfaces. Annotation copyright Book News, Inc. Portland, Or.

Genres: Management

463 pages, Hardcover

First published May 1, 1993

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[Capito Laura · Rating 5 out of 5]

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