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Customer Service Training
by Maxine Kamin
Aimed at organizations that want to raise the bar for service excellence, this book provides practical guidance to help develop customer service training. It contains field-tested exercises, games, activities, icebreakers, and assessment instruments that help you teach employees the importance of customer service and improve their performance.
Paperback, 224 pages
Published January 10th 2006 by ASTD
(first published May 1st 2002)
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