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Consumer Management in...
 
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Joshua Sperber
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Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace

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Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace analyzes online consumer management, a practice in which customers monitor, report on, and--sometimes unwittingly--discipline workers through writing and posting online reviews. Based on case studies of the websites Yelp and Rate My Professors (RMP), Joshua Sperber analyzes how ...more
Hardcover, 144 pages
Published February 27th 2019 by Lexington Books
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