Conflict Resolution

by Daniel Dana

Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.

Genres: Management, Nonfiction, Leadership, Business

192 pages, Paperback

First published December 13, 2000

About the author

There is more than one author by this name on Goodreads

See also:
Daniel Dana, Presbyterian minister
Daniel Dana, author "Three Ropes For Hanging"

Reviews

[Tracey Dyck]

Read this for my Conflict Resolution in the Workplace course. It was definitely one of my favorite college classes, which is due more to the instructor than this book. But to the book’s credit, it is:

•short (less than 200 pages)
•practical
•super important (and not just for the workplace)

Other than being a smidge outdated and a little bit self-important (like “Wow, NO ONE has ever thought of mediating workplace conflict before!!!”), it’s packed with helpful methods for constructively dealing with one-on-one and team conflicts. Recommend!

[Gordon Mckinlay]

An easy read with lots of helpful examples of engaging with conflict in different settings.

[Bethany]

Seems pretty common sense, but not common practice. It’s a great idea that you don’t remember in the heat of the moment. Cheesy as hell.

[Christie]

I wish I'd read this book ages ago. This stuff should be taught in schools.

[Ryan]

I read this book for the Sgt. testing.

[Alida Gloria]

i want to know how daniel dana defined conflict resolution

[Danielle]

This book has a lot of short examples of workplace conflict and is written in a conversational tone, but lacks some substance.

[Elizabeth]

As seen in FYI: For Your Improvement.