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Leading Through Conflict: How Successful Leaders Transform Differences into Opportunities
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Leading Through Conflict: How Successful Leaders Transform Differences into Opportunities

3.84 of 5 stars 3.84  ·  rating details  ·  43 ratings  ·  7 reviews
As our world grows smaller, opportunities for conflict multiply. Ethnic, religious, political, and personal differences drive people apart—with potentially disastrous consequences—and it's the task of perceptive leaders to bring them together again World-renowned mediation expert Mark Gerzon argues that leaders have failed to rise to this challenge. Our organisations, scho ...more
Hardcover, 288 pages
Published May 1st 2006 by Harvard Business Review Press (first published April 12th 2006)
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Книга полезная. Но дочитал я ее с трудом, т. к. приходится продираться через просто неимоверное количество воды! Закончив ее, я понял, как себя чувствовали золотодобытчики во времена золотой лихорадки: перебираешь тонны пустой породы, чтобы найти буквально крупицы действительно полезных мыслей и рекомендаций.
Возможно это связано с тем, что книга "американская" и для подобных книг считается нормальным пережевывать одну и ту же мысль в сотнях и сотнях цитат, "жизненных" историй, примеров из опыта
Michael Ryan
A high-quality and important book. All books from HBS Press tend to be, which is pretty impressive.

Some great tools and a process for conflict resolution. And, lets face it, that is what managers do all day long.

I may not be patient enough these days. If something is important I can no-longer be bothered beating all around the bushes and watering it down to appease all parties. Older and grumpier...
Did a workshop with the author in grad school and liked it so wanted to read his book. Ok, so he gave me an autographed copy and my Catholic guilt ensured I had to read it or feel forever disrespectful. Can't claim to have "enjoyed it" but it did take me back to grad school leadership courses - "see the whole table", "go to the balcony" - and so some ensuing gratitude for the walk down memory lane. Useful too.
John George
was ok, a good 6 point plan of how to attack conflict. Rating depends on if you are looking for something because you are stuck in something.. I was not so this seemed normal management steps and so the rating
David Dalka
Discusses the important case of GM plant in California that was worst performing - then Toyota ran it and it became best performing.

good quotes in front of chapters
This came at a very key time when everything around me had been totally transformed. I picked up some nuggets on organizational change.
Lori Grant
A must-read book on leadership for knowledge workers, managers, directors, C-levels, and entrepreneurs.
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