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Friction: The Untapped Force That Can Be Your Most Powerful Advantage
by
NAMED A "BEST BUSINESS BOOK OF 2019" by strategy+business
Annually, $4.6 trillion of merchandise is left in abandoned e-commerce shopping carts.
Every year, the U.S. economy loses $3 trillion dollars in productivity due to excess bureaucracy.
Red tape and over-complicated licenses have contributed to China's GDP exceeding India's by $82 trillion over the span of just ...more
Annually, $4.6 trillion of merchandise is left in abandoned e-commerce shopping carts.
Every year, the U.S. economy loses $3 trillion dollars in productivity due to excess bureaucracy.
Red tape and over-complicated licenses have contributed to China's GDP exceeding India's by $82 trillion over the span of just ...more
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Roger Dooley makes a strong case that you could have a very successful business career just by focusing your attention on reducing friction for your employer and its customers and employees. A terrific, story-driven read, albeit a bit light on the how-to.
Excellent book!
Sep 10, 2019
Jessica Llull (PGP PRESS)
marked it as to-read
I never received it in the post...so I can’t review it. I’ve been waiting for a few months and now I’m not sure I’ll ever get it. :/
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“Instead of trying to get people to work harder, make their job easier.”
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