Service Management: Operations, Strategy, and Information Technology

by James A. Fitzsimmons

"Text Book with Student CD-ROM for use with Service Management (fourth edition) by James Fitzsimmons and Mona Fitzsimmons. System Requirements: (for CD-ROM) Pentium Based Processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as Default Browser, Microsoft Office or Equivalent." [from book and CD-ROM]

Genres: Business, Textbooks

587 pages, Hardcover

First published August 1, 1997

Reviews

[Phan Van · Rating 5 out of 5]

An excellent book!

[Raimond Wüst]

Great book for teaching

[Suzita Kamaluddin · Rating 5 out of 5]

It useful for a references

[Nguyễn Thảo · Rating 5 out of 5]

i needn it

[Evangeline Cuazon]

nice