This book uses applications to clarify and understand the complexity of a diverse workforce, and how it can be used as an organizational asset. This edition covers the forces acting for and against the shift to a more diverse workforce and the application of the theories and practices that lead to inclusive management. For HR professionals to understand the complexities of organizational change and management practices that will encourage and promote the inclusion of diverse workers.
I didn't like the exercises-- maybe this book goes with a teacher's edition that has suggested interpretations/ guidance of the answers/ responses. A few of the best chapters: "Intercultural Communication: A Current Perspective," "The Power of Talk: Who Gets Heard and Why" and "Making Differences Matter: A New Paradigm for Managing Diversity"
The content of this flimsy, cheaply printed book was ok, but, being a textbook, it cost $100, which is insane. Most of the articles are available online anyway. If this book is assigned to you in a class, find the table of contents online somewhere and go about assembling it yourself for free. The textbook market is such a racket.
This not the most entertaining book on the market, but it's a decent text full of insights into issues of diversity in the workplace. The readings, cases, and exercises are interesting, but they're also pretty expensive.