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Consumer Behaviour

Enhancing our market-leading author team - Welcome Steve Ward! The fourth edition of this best-selling Australian text continues to convey the essence of consumer behaviour and to connect psychological, socio-cultural and decision making aspects of the discipline. It retains the strong empirical and market segmentation approach that has made previous editions so popular with lecturers and students alike.New author, Steve Ward, brings his invaluable teaching and industry experience to this new edition, helping to make this learning resource even more relevant to today's student . The authors explain in a clear and integrated fashion the consumer behaviour variables, the different types and importance of consumer research, and problems encountered in performing research. The text is structured in a logical manner that enables students to understand how distinct factors influence decision making and new examples, including advertisements, help students to ground the theory.

Paperback

First published January 1, 1978

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About the author

Leon G. Schiffman

11 books9 followers

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5 stars
105 (35%)
4 stars
111 (38%)
3 stars
55 (18%)
2 stars
15 (5%)
1 star
6 (2%)
Displaying 1 - 18 of 18 reviews
Profile Image for Balachandar Kaliappan.
22 reviews2 followers
September 28, 2012
Consumer behavior need to be taught to Marketing Graduates since once a person is able to identify the consumer mind and he will be able to generate good results in terms of revenue. This book paves wave to understand psychology and how to apply that in marketing the service/ product produced in your company. While comparing with other books this book, this book delivers the subject effectively.
3 reviews1 follower
March 13, 2008
we can learn more deep about consumer
how the book explained what driven consumer is easy to understand with nice and creative pic in it
i mean u can see consumer as an individual or as a group more deep (it posses many psychology knowledge too)
Profile Image for Scarlet Risque.
Author 8 books22 followers
November 9, 2015
This is a marketer secret weapon. You must hide this book and memorise its position and how to execute it with precision. Never ever let your enemy see this. Now that I had revealed my weapon, take this and use it to your advantage. All the best.
Profile Image for Wiragita.
67 reviews1 follower
September 24, 2019
Best book to understand customer decision making and their behavior. For beginner.
Profile Image for Nadiia.
121 reviews1 follower
January 16, 2022
It's a good book for B2C or C2C, with a focus on product. If you are looking for a b2b services perspective, not sure it will work for you
Profile Image for Isabella Zuluaga.
23 reviews
July 7, 2025
I really liked, because I'm currently studying marketing, so it help me a lot with some subjects.
Profile Image for Axl Hext.
1 review
September 11, 2012
Good!
This entire review has been hidden because of spoilers.
Profile Image for Divya Gonnabathula.
89 reviews19 followers
November 6, 2013
Good examples, and good explanation of concepts! Was one of my favorite books in my b-school days!
Profile Image for Bianca.
13 reviews
May 7, 2019
Aprendí un montón con este libro, realmente lo disfruté y recomiendo.
Displaying 1 - 18 of 18 reviews