Service Management : Operations, Strategy, and Information Technology

by james-fitzsimmons-mona-fitzsimmons, Mona J. Fitzsimmons

Designed for courses in service management, service operations management or operations management, this text uses information technology as a sub theme; deals with high tech service examples; provides optional coverage of quantitative material; and also features yield management and data.

Genres: Business, Textbooks

640 pages, Paperback

First published August 1, 1997

Reviews

[Phan Van]

An excellent book!

[Raimond Wüst]

Great book for teaching

[Suzita Kamaluddin]

It useful for a references

[Nguyễn Thảo]

i needn it

[Evangeline Cuazon]

nice