Measures of Success: React Less, Lead Better, Improve More
Measures of Success shows business leaders how.
A PRACTICAL GUIDE FOR HOW TO MANAGE YOUR METRICS
Organizations depend on metrics for their business. Question is, are they helping people do the right things? Or, encouraging them to overreact to every uptick, downturn, and change?
In other words, reacting to noise. ...more
1. We don’t manage the metric; we manage the system that leads to the results and we lead the people who help us improve the system
2. Two data points are not a trend
3. No data have meaning apart from their conte ...more
Mark has distilled the issue of variation in business systems into simple language, making it usable for anyone with basic excel skills. Avoiding the over complicated hyperbole of some works on this subject, he lays out an easy way to measure and manage business systems that concentrates precious improvement resources on the results that matter, not the noise in the system. It’s so simple in fact, that one of its main flaws is having staff ...more
Mark Graban’s last book, Lean Hospitals which I reviewed here, had that effect on me; it made me realize that as a manager, my strength is to focus on processes and work with my team to make processes work better. Now with his latest boo ...more
I came to the wisdom of Dr. Demi ...more
This book is a clear guide for understanding data. Too often we overreact to the data presented to us, rather than patiently listening to the data over time tells us. Thanks for the reminder and the framework of the PBC.
I’ve always been frustrated by numbers presented as “good” and “bad” in business and in the press. Mark Graban does a nice job of articulating a different way of thinking about and showing those numbers - they represent the underlying behavior of a system. And using this guidance, one can see how a given system is behaving.
And my blog with more: https://www.jackvinson.com/blog/2019/... ...more
He is the author of the book Lean Hospitals: Improvin ...more