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The Manager’s Communication Toolkit: Tools and Techniques for Leading Difficult Personalities
by
How to Communicate with Difficult People in the Workplace and Successfully Lead Any Personality Type
This is a clear and practical guide to high performance business communication. Successful managers keep their organizations and teams focused on their goals and avoid the mire of drama and frustration. This book teaches managers how to deal with the most difficult people, ...more
This is a clear and practical guide to high performance business communication. Successful managers keep their organizations and teams focused on their goals and avoid the mire of drama and frustration. This book teaches managers how to deal with the most difficult people, ...more
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Hardcover, 224 pages
Published
February 5th 2019
by Greenleaf Book Group Press
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Start your review of The Manager’s Communication Toolkit: Tools and Techniques for Leading Difficult Personalities
I won this book in a goodreads drawing.
A book on how to communicate with others, and which ways work best with which personality types. Most of the book is really about getting to know your workers and stay engaged with them .
Mostly common sense, but everyone needs to be reminded.
A book on how to communicate with others, and which ways work best with which personality types. Most of the book is really about getting to know your workers and stay engaged with them .
Mostly common sense, but everyone needs to be reminded.
Was excited to get this as a goodreads giveaway, but abandoned before finishing. So take my review with a grain of salt as I didn't come near finishing it...maybe it got better?
The book may be better suited to someone with a different personality than mine. My primary challenges were that it felt remedial and like a rehash of other work / trainings but more negative. The author's framework of "types" are really labels for some of people's defensive behaviors that come out when they are at their ...more
The book may be better suited to someone with a different personality than mine. My primary challenges were that it felt remedial and like a rehash of other work / trainings but more negative. The author's framework of "types" are really labels for some of people's defensive behaviors that come out when they are at their ...more
The Manager’s Communication Toolkit by Tina Kuhn is a detailed resource on dealing with different personalities in the workplace. Kuhn spells out the differences between personalities providing descriptions, traits, techniques and how best to prepare building on every day business dealings using examples. There is something here for anyone wanting to understand the nuances of relationships and how best to become more focused and purposeful. #GoodreadsGiveaway.
Practical and useful guide to better communication
I won a copy of this in a Goodreads giveaway and it has not affected my review.
This delivered on the promise in the title and gave me a whole toolkit of different ways to communicate and tips for tailoring to different kinds of people. The best thing about this book is that it is full of scenarios where a business interaction goes poorly, followed by a scenario that resolves the issues using the recommended techniques. It's a great model to help ...more
I won a copy of this in a Goodreads giveaway and it has not affected my review.
This delivered on the promise in the title and gave me a whole toolkit of different ways to communicate and tips for tailoring to different kinds of people. The best thing about this book is that it is full of scenarios where a business interaction goes poorly, followed by a scenario that resolves the issues using the recommended techniques. It's a great model to help ...more
This book pinpoints the main types of employees that any manager comes across during their employment. It discusses each type in length and explains how to handle their particular personalities. I think that most managers will benefit from reading this book.
The book goes into each personality and breaks down their "quirks" and how to deal with them in a mature, professional, and curious way so that you can turn them back into team players and remove the problem that you or they are having on the ...more
The book goes into each personality and breaks down their "quirks" and how to deal with them in a mature, professional, and curious way so that you can turn them back into team players and remove the problem that you or they are having on the ...more
I received this book as a Goodreads Giveaway. As a manager, I've been struggling with effective communication and tailoring my style to the personalities of some of my more challenging staff. What I really enjoyed were the scenarios (what could go wrong vs. what could go right) and the bulleted lists and summaries of each chapter. I struggled with what felt like surface level information. The what to do was described, but the how was missing. I know that I need to not get sucked into someone's d
...more
An attitude of craftsmanship applied to relationships
One of the best behavior management books for leaders, or actually, anyone who cares to get along better with others
The descriptions of specific types of behaviors that could inhibit, dismantle, disrupt, etcetera, a team are clear, organized, and relevant. I loved the absence of jargon. Another compelling feature is the author's emphasis on positive approaches, as well as examining the leader's own traits.
The analogy of a toolkit is apt, beca ...more
One of the best behavior management books for leaders, or actually, anyone who cares to get along better with others
The descriptions of specific types of behaviors that could inhibit, dismantle, disrupt, etcetera, a team are clear, organized, and relevant. I loved the absence of jargon. Another compelling feature is the author's emphasis on positive approaches, as well as examining the leader's own traits.
The analogy of a toolkit is apt, beca ...more
I received this book as a Goodreads giveaway through Kindle format. The book's premise is a set of guidance to navigate undesirable behaviors. The author says that "when people feel stressed, they may resort to undesirable behaviors as defense mechanisms. . . manipulation, gossip, naysaying, controlling, perfectionism, people pleasing, drama, reclusiveness, whining, and lying." I liked the clear examples this book included for communication across different formats and platforms. I did feel ther
...more
I really wanted to rate this 1-star, but upped to 2-stars because I got value reading it, primarily through re-interpreting other books from the perspective presented.
My real frustrations about the book:
1. Uses an example of sexual harassment, but gives advice that is not suitable in 2019.
2. Creates yet another set of personality types - rather than use an existing know platform.
3. Has stories that are extreme or artificial - there would be so much more value if the stories were ones that I co ...more
My real frustrations about the book:
1. Uses an example of sexual harassment, but gives advice that is not suitable in 2019.
2. Creates yet another set of personality types - rather than use an existing know platform.
3. Has stories that are extreme or artificial - there would be so much more value if the stories were ones that I co ...more
This is a good book for someone in management to use to see options for dealing with all types of personalities in the office. I found the section on confrontation especially useful. I liked Tina's term of compassionate confrontation. That was a better way of looking at that topic. I would have liked to have seen some hands on tools to help you assess which of the management styles she discussed that one might actually be. That would have been very useful to clarify some of the information and p
...more
I won The Manager's Communication Toolkit as part of a kindle giveaway. This book isn't written for just managers though any good manager will want to work with their employees behavior/work style. The book breaks down personality types, communication styles and trouble makers. Each one requires a different reaction. Expecting each person to meet you where you are is not fair to the employee if you are the boss. Some have a greater learning curve than others. Bottom line: maintain a line of comm
...more
May 18, 2019
Pastel
rated it
really liked it
·
review of another edition
Shelves:
nonfiction,
giveaways
I won a copy of this ebook in a Goodreads giveaway.
I really liked this; it's a very neat and tidy break down of the different kinds of personalities you could come across at work (or in life!) and how to deal with each one professionally in different capacities, such as face to face to deal with specific problems, or in emails, etc.
I think this would be a good resource for people entering the work force and especially for people in mid-level management, like store managers, etc. ...more
I really liked this; it's a very neat and tidy break down of the different kinds of personalities you could come across at work (or in life!) and how to deal with each one professionally in different capacities, such as face to face to deal with specific problems, or in emails, etc.
I think this would be a good resource for people entering the work force and especially for people in mid-level management, like store managers, etc. ...more
May 11, 2019
Seth
rated it
really liked it
·
review of another edition
Shelves:
giveaways,
professional-development
I was pleasantly surprised by how substantive this book is, as most business/professional development books are mostly fluff. The author defines 10 types of "difficult" personalities that are present in the workplace and tells you the best way to communicate with those personalities types. The book is concise and jargon-free. I would recommend this for anyone who works with people.
...more
This was a great book I won on goodreads first reads for an honest review.I found this book to be insightful and lots of information on how we can change our perspectives and attitudes on challenging individuals.this book is a great tool for anyone who weather just starting out or in business for years should read this.
I won a copy of this with the good read giveaway but that in no way inflicted my opinions. I really enjoyed this book. I’m moving up to a manager at my current job and thought it would be a perfect book to read. It was very resourceful when dealing with different personalities and informative. I definitely say I will use some of this book’s advice.
Great add to the toolbox!
I won this in a Goodreads giveaway. Super helpful manual to put into my toolbox, not just for management, but really for dealing with all of my peers in the workplace. Much of the information was a refresher, but there were some terrific tips that were new, as well.
I won this in a Goodreads giveaway. Super helpful manual to put into my toolbox, not just for management, but really for dealing with all of my peers in the workplace. Much of the information was a refresher, but there were some terrific tips that were new, as well.
Not impressed.
I was interested in learning more about the connection between communication styles and personalities in a work setting, but disappointed in the end. A slow and clumsy presentation of basic information. May be more helpful to individuals who are entering the workplace for the first time.
I was interested in learning more about the connection between communication styles and personalities in a work setting, but disappointed in the end. A slow and clumsy presentation of basic information. May be more helpful to individuals who are entering the workplace for the first time.
I received a Kindle copy of this book from a Goodreads Giveaway. I'm glad I did. It was clear and concise. I learned some good tips on leadership and will keep this book on hand for when I find myself in one of the situations in the book.
...more
Had this been the first business book I read about communications, then I would agree that it is great. However, it read too similar to too many others. I personally did not enjoy reading it nor did I get anything new out of it.
The Manager's Communication Toolkit gives great tips that can be implemented immediately. As a manager it is beneficial to have so many examples to get your mind started on the task. This book offers great tips for a large amount of scenarios. Highly recommend.
...more
Good Refresher
Everyone in management should read this book! Even if you have taken all your business course, this book is a great reminder. Love the fact that the book included text messages.
Everyone in management should read this book! Even if you have taken all your business course, this book is a great reminder. Love the fact that the book included text messages.
I won this book from Goodreads Giveaways. Thank you.
Excellent, quick hit resource. Sure to be a great reference point.
Excellent, quick hit resource. Sure to be a great reference point.
Excellent resource for anyone in management.
This book is so insightful. I think it is a great resource for everyone, regardless of the communication you take part in - from within your family to the workplace and beyond.
Very explicit and straightforward.
Excellent book!!!
Very helpful and easy layout of typical workplace personalities and ways to diffuse situations and communicate; so helpful!
The Manager’s Communication Toolkit: Tools and Techniques for Leading Difficult Personalities
by Tina Kuhn delivers on providing different tools to work with in dealing with the Difficult people you have to work with as a Manger. The tools will also work as a worker and propbably just in life.
I received a copy thru a Goodreads giveaway.
by Tina Kuhn delivers on providing different tools to work with in dealing with the Difficult people you have to work with as a Manger. The tools will also work as a worker and propbably just in life.
I received a copy thru a Goodreads giveaway.
I won this book through a Goodreads Giveaway and was very curious to start reading it, given the relevance to my work and industry. I'd say that this book is pretty basic and might not be the right choice if you've taken any number of communication or management classes. Provides a nice overview of some of the common communication modes but doesn't feel like it's kept up with modern communication as well --addresses texting but doesn't really acknowledge chat tools (Skype for Business, Slack, et
...more
Wonderful. Insightful. Easy to understand. Helpful
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