Managing Upside Down: The Seven Intentions Of Values-Centered Leadership

by Tom Chappell

Tom Chappell has created one of America's most extraordinary success stories by turning a mom-and-pop natural personal care products company started on a $5,000 loan into a nationally recognized brand with $28 million and counting in sales. Chappell achieved his rapid growth and profitability by "managing upside down" --focusing on social values and respect for the environment to increase customer satisfaction and the bottom line. Now, Chappell shares his straightforward and practical business advice in seven easy-to-follow steps. They show how anyone . Businesses throughout America are already using Chappell's Seven Intentions and proving that pursuing a broader social mission can actually strengthen a company's financial performance. Managing Upside Down brings this important message to an even wider audience.

Genres: Business

220 pages, Hardcover

First published September 15, 1999

Reviews

[Brad Dunn · Rating 3 out of 5]

The book has some pretty interesting ideas in it, if you are new to managing a business differently, or building a values lead organisation, this book might be a good starting point but I feel a lot of what it offers is covered by lots of other books. I read this on recommendation from my NYU professor. Its a good read, don't get me wrong, and the lessons at the end of the chapters are indeed really good. I guess I just feel I didn't get as much out of it as I would have liked.

[Warren Benton · Rating 1 out of 5]

Well this books was less about management for me and more about Tom's of Maine as the company. It was neat to learn about some of the approaches they take as a company.