Introduces readers to key organizational behavior terms and concepts. It contains a general survey of micro (motivation, perception, communication, group dynamics, leadership) and macro (organizational structure, culture, environment) topics in OB. Distinguished by its authoritative research base and brevity, this updated edition features new sections on diversity in the workplace, the quality movement, the rise in discontent and cynicism regarding work, coping with organizational retrenchment and downsizing and managing large-scale organizational change. It also includes an expanded discussion of stakeholder management, interorganizational alliances and the international environment.