Goodreads helps you keep track of books you want to read.
Start by marking “Mismatch: How Inclusion Shapes Design” as Want to Read:
Mismatch: How Inclusion Shapes Design
Enlarge cover
Rate this book
Clear rating
Open Preview

Mismatch: How Inclusion Shapes Design

4.27  ·  Rating details ·  77 ratings  ·  17 reviews
How inclusive methods can build elegant design solutions that work for all.Sometimes designed objects reject their users: a computer mouse that doesn't work for left-handed people, for example, or a touchscreen payment system that only works for people who read English phrases, have 20/20 vision, and use a credit card. Something as simple as color choices can render a prod ...more
Hardcover, 176 pages
Published October 16th 2018 by Mit Press
More Details... edit details

Friend Reviews

To see what your friends thought of this book, please sign up.

Reader Q&A

To ask other readers questions about Mismatch, please sign up.

Be the first to ask a question about Mismatch

This book is not yet featured on Listopia. Add this book to your favorite list »

Community Reviews

Showing 1-30
4.27  · 
Rating details
 ·  77 ratings  ·  17 reviews

Sort order
Oct 22, 2018 rated it it was amazing
I filled the margins of all pages with sticky notes.
Jan 19, 2019 rated it really liked it
It's a short book, and it often spins its wheels a bit, but the main premise and "Chapter 7: There is No Such Thing as Normal" make it worth the read.
This book was so disappointing. I really want to read a practical, insightful book on inclusive design since it is such an important part of my next chapter of work. But this was not it. It had some great points. But it really should have been an article instead of a book. It was repetitive and rudimentary. It lacked depth and practical tips. Bummer. Recommendations welcomed on great books for putting inclusive design into practice!
Tim Kadlec
Feb 05, 2019 rated it it was amazing
Originally published at

Inclusion has become a borderline buzzword that many companies like to throw around but few know how to actually prioritize. Mismatch attempts to fix that by helping to provide a framework for how to design and build more inclusive experiences. At less than 200 pages, Mismatch is a brisk read and it's not going to cover everything you need to know. It does, however, do a very good job of tearing down the blinders we wear and h

Harmen Janssen
Dec 12, 2018 rated it really liked it
An extremely motivating read, containing profound ideas that stuck with me.
I can't wait to put these into practice.
Jan 01, 2019 rated it it was amazing
Starting off this year with a 5 star book!

To be honest, I haven't read many design books or articles that really introduced something that changes my mind. Sure, I've read things that added to my knowledge, but Holmes here has flipped what I know and presented it in an articulate way what I thought was incorrect and actionable items to do instead.

A big tldr; currently a lot of people/companies throw around the world inclusion but very few people actually design with inclusion in mind, and for th
Jan 18, 2019 rated it liked it
I will second Meredith's review of this book.

I must point out that Chapter 6: There’s No Such Thing as Normal was truly beautiful. I have been struggling since long about the culture in my region where people call others "average" or "not average" in terms of looks or behavior. This language of math to describe people didn't really made sense to me. In this entire book this chapter is most valuable for me.

On the other hand, the book was not as enlightening as I thought it might be. I follow Ms.
Jan 11, 2019 rated it it was amazing  ·  review of another edition
Essential reading for anyone creating for others

Don’t enter this book thinking it’s about coding accessible websites or meeting WCAG guidelines in a product. It’s so much more than that. Mismatch is an info-rich guide to aligning your priorities and practice to creating better solutions by including more people. Step out of the accessibility-as-a-checklist mind and into a truly inclusive ethos. Great for designers, developers, business people, and really anyone interested in creating a just offe
Brandon Biggs
Oct 26, 2018 rated it it was amazing
This is the best inclusive design book that has ever come out. The inclusive design world needs a textbook and until that is written, this is it. The only problem I had with the book was that it is too short. I really love the list of business justifications that she lays out, they will really help businesses connect inclusivity to their bottom line. Every one who is interested in inclusivity or innovation needs to read this book!
Alex Chan
Jan 20, 2019 rated it really liked it
Bought as part of prep for my Monki Gras 2019 talk.

It’s short, but covers a lot of material in its pages:
* How inclusion and exclusion work
* Practical ways for improving inclusion (not just “try harder”), and acknowledging that it’s a process, not a single event
* The idea of persona spectra is a particularly interesting one – that a disability might be permanent, temporary, or situational – as a way to frame designs to think more inclusively

I’ll be keeping it and revisiting it again.
Dec 27, 2018 rated it really liked it
3.5 if I could. This book is a solid intro to inclusive design, but if you already know the basic concepts and you don't need to be sold to the idea, there's not all that much in this book that you'll find interesting. I wish this came out a few years ago, earlier in my career. I'll probably end up gifting this copy!
Dan Seljak
Jan 01, 2019 rated it it was amazing
I loved this book. If you are already familiar with inclusive design, you should be aware it's a primer, however Kat's ability to deftly communicate these concepts provide new ways of thinking about them.
David Swallow
Dec 21, 2018 rated it really liked it
A powerful, impassioned treatise on inclusive design by Kat Holmes that teaches us to recognise ability biases and break habits of exclusion to shift towards a more inclusive future. A short but dense read, rich with inspirational stories and personal reflections. Highly recommended.
Heather Weaver
Jan 31, 2019 rated it it was amazing  ·  review of another edition
Wow - I’m definitely adding this to my list of must-read design books. This is a great primer on accessibility, but also goes much deeper into the whole world of inclusive design. I learned so much!
Feb 17, 2019 rated it really liked it
Prima boek om de kneepjes van ontwerpen voor inclusie te begrijpen.
Alf Rehn
Jan 06, 2019 rated it really liked it
Important, easy-to-read, and sweet book on inclusive design that could have benefited from delving more deeply into solutions.
Ruwaiz Razak
Feb 12, 2019 rated it really liked it
Absolutely loved the way author described how we can design inclusively by including the excluded community to the picture.
George Penston
rated it it was amazing
Dec 09, 2018
rated it it was amazing
Feb 07, 2019
Kayla Zeman
rated it it was amazing
Dec 26, 2018
Liz Barclay
rated it liked it
Jan 07, 2019
rated it liked it
Dec 09, 2018
rated it really liked it
Jan 08, 2019
rated it really liked it
Jan 07, 2019
rated it liked it
Jan 07, 2019
rated it liked it
Nov 17, 2018
rated it really liked it
Jan 22, 2019
rated it liked it
Nov 27, 2018
Jesse Anderson
rated it it was amazing
Oct 01, 2018
rated it it was amazing
Feb 09, 2019
« previous 1 3 next »
There are no discussion topics on this book yet. Be the first to start one »
  • The Man in the Glass House: Philip Johnson, Architect of the Modern Century
  • Designing Together: The Collaboration and Conflict Management Handbook for Creative Professionals
  • Thoughtless Acts?: Observations on Intuitive Design
  • Darwin Comes to Town: How the Urban Jungle Drives Evolution
  • Solving Product Design Exercises: Questions & Answers
  • What They Didn't Teach You In Design School: The Essential Guide to Growing Your Design Career
  • How to Create Your Own Jewelry Line: Design – Production – Finance – Marketing  More
  • Understanding Context: Environment, Language, and Information Architecture
  • Type: The Secret History of Letters
  • Putting the Public Back in Public Relations: How Social Media Is Reinventing the Aging Business of PR
  • 7000 Years of Jewelry
  • The Information Design Handbook
  • Emotionomics: Leveraging Emotions for Business Success
  • Type on Screen
  • A Web for Everyone: Designing Accessible User Experiences
  • You Are a Brand!: How Smart People Brand Themselves for Business Success
  • Popular Lies About Graphic Design
  • The Book of Business Awesome: How Engaging Your Customers and Employees Can Make Your Business Thrive
“An exclusion habit is the belief that whoever starts the game also sets the rules of the game. We think we don’t have power to change a game, so we abdicate our accountability. We keep repeating the same behaviors, over and over.” 0 likes
More quotes…