IT Service Management Foundations: ITIL Study Guide

by Christine Belaire Ron Pal Alex Hernandez, Christine Belaire

If you are a technical manager looking to better leverage your organization's use of IT, a technical manager looking to master the growing complexity of delivering IT services, a technical person looking to understand unstoppable trend towards IT service management, or a student looking to pass the ITIL Foundations exam , this book is for you.

270 pages, Paperback

First published January 1, 2005

Reviews

[Rob_a · Rating 4 out of 5]

Book is dry but I used it to get my cert. the book was very informative.