This book will help you to manage and control the quality of your organization's software products. Continually dealing with the problems caused by software defects can be both time-consuming and demanding but Sami Zahran's pragmatic approach will take you from reactive fire-fighting to a preventative culture of disciplined and continuous process improvement.
Exceptionally clear book on the principles of Software Process Improvement, even today it is still a useful book as the core principles have not altered albeit the technology has. I vividly remember attending one of his courses on Software Configuration Management at Learning Tree International it was time well spent.