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Retail's Seismic Shift: How to Shift Faster, Respond Better, and Win Customer Loyalty
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Retail's Seismic Shift: How to Shift Faster, Respond Better, and Win Customer Loyalty

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3.97  ·  Rating details ·  38 ratings  ·  6 reviews
For one hundred years, retail was designed for the car—buildings and malls to travel to. Now it is designed for the mobile smart device—for consumers to travel with. In a world with an overabundance of material goods, consumer values and the drivers of retail success are being radically redefined. The smartphone has created a world of limitless expectation and logistical p ...more
ebook, 256 pages
Published October 31st 2017 by St. Martin's Press
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3.97  · 
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 ·  38 ratings  ·  6 reviews


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Satu Parikh
May 03, 2018 rated it really liked it  ·  review of another edition
I took a bit of a flyer on this book. I didn't think it would be terribly interesting, but I figured I may learn something new. Was I surprised. The book's subject was fascinating and well presented. Not overly technical (how technical could it be?) and topical.

Dart gives a sweeping view of the retail space discussing a variety of topics including behavioral psychology, brand dynamics and demographics to name a few. It's interesting how the retail landscape has evolved over the years and how it
...more
Pyramids Ubiquitous
provides much to think about, if at times a little bit over-apocalyptic about it all. Encourages curiosity more than establishes a blueprint. The author(s) never passes up an opportunity to bring up the 2016 election, however, which hurts trust some.
Jerry Rose
Aug 07, 2018 rated it it was amazing  ·  review of another edition
super good book on the shift from an economy centered around the car to one centered around the smartphone. Gave updates on buying trends in 2030 from what will be 50% of the consumer population.
This was the second techno-dystopia book I have read, the first being Rise of the Robots
Robin Bhateja
the book gives a good idea of the macro factors affecting retail without getting into the finer details. further most of the examples are from the US retail market and might not fit for the indian market
Christinelee
Jan 14, 2018 rated it really liked it  ·  review of another edition
Makes interesting observations and predictions about retail. I loved section about websites changing retail like “open bazaar” very useful. Slightly redundant
Jen Eu Allen
Jun 23, 2018 rated it it was amazing  ·  review of another edition
New insights on retail with many practical leadership examples. Good read!
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Michael Dart is a retail specialist and visionary who advises retail and consumer companies on how best to navigate retail's seismic shifts. He combines his economics and finance training from Oxford University and the Wharton School, University of Pennsylvania, with over twenty-five years of consulting with A.T. Kearney and Bain & Co. to provide a unique and creative perspective on the future ...more