The Procedures and Technology is a comprehensive, higher-level Office Procedures text for high school students that focuses on the necessary skills for office workers. Skills range from using e-mail and the Internet to the use of integrated applications and office suites. The text has three types of feature boxes in each Professional Growth and Resources, providing information on professional organizations such as ARMA; Workplace Connections, comments from fictional business employees related to material presented in the chapter; and Focus On�offering information on current topics that need special attention.